The front desk staff is not very friendly. The restaurant staff was great however.

Location close to LGA

Stayed in July 2023

The food was very slow for room service and was just ok tasting.

The location is ideal for an early morning flight out of LGA. The room was very clean and comfortable.

Stayed in July 2023

At checkin, no one told be about the pool or the wristbands or anything. No one offered to help me get all my stuff (single mom traveling with baby) onto a cart or lend a hand. In fact, one man even told me to move my stuff out of the way but didn't offer to help. No robe or slippers in the rooms. The ac was super loud. No bathtub.

Shuttle driver Anthony was so helpful and friendly and professional! Give that man a raise! He totally redeemed my stay for me and is the only reason I'm not giving this place a 3 or 4 rating. The woman at the front desk when I checked out was great too. It was about 4am on Sunday but I don't remember her name unfortunately. Super close to the airport but quiet in the rooms except for the loud ac.

Stayed in August 2023

The bathtub was blocked and the door housing the furnace was broken

The hotel was decent and clean. The environment was safe

Stayed in August 2023

I was disappointed because when I called housekeeping, I didn’t receive anything, and when I went downstairs to the front desk, was told I would get it, and never did

The facility itself was ok

Stayed in June 2023

It was clean. I had a joined room. Unfortunately one room heat and hot water and tv wouldn’t work while other

Stayed in August 2023

The cleaners never cleaned room looked right at me across the hall when i left and still didn’t clean. Also one maid watch me come out room left my key wouldn’t open it for me had to go downstairs to get another key she was looking right at me cone out.

Nice

Stayed in August 2023

the carpet in the room and the lightness

it's close to the airport and the staff was very kind and helpful

Stayed in August 2023

The front desk assistant was rude, also there is no bull man that mean if you are there with your family say welcome to the back pain, we was 4 persons with 4 big bags and 4 carry on bags it was hell coz I have back problems, no water at the room no mini bar items,

It’s was so close to LGA airport, I reserved room at the hotel coz my flight was cancelled at last minute,

Stayed in August 2023

Not welcoming staff, did not explain anything when asking questions did not really get the answer! Not clean still crumbs on the floor and confetti from guests before!

Never had breakfast flight was early morning!

Stayed in August 2023

The price of hotels and bars/restaurants in hotels are outrageous.

Free airport shuttle from LGA, and there was a pool and hot tub.

Stayed in August 2023

The property is obviously dated but is clean and in good repair.

Location and shuttle to airport. Clean and maintained. Somewhat dated

Stayed in July 2023

Tour around the city and entertainment.

Hotel location and lunch.

Stayed in July 2023

Restaurant was basically room service to your table. Skip it and go elsewhere

Hotels was in a nice part of town. Felt very safe.

Stayed in May 2023

Pool extremely cold, tv kept acting up, outlets in bathroom didn’t work, blow dryer didn’t work.

Clean, facility’s weren’t crowded at all, on-site restaurants were good, staff very friendly.

Stayed in June 2023

The in-house restaurant was expensive

The facilities were nice.

Stayed in June 2023

Pricey and could have been a little cleaner in the room. Dirt in corners of bathroom

Stayed in June 2023

No outlets by the nightstands. Could have used more towels, and maybe a second waste basket.

Professional and friendly staff, especially in the bar/food area. The shuttle drivers were excellent. The 4 AM shuttle was much appreciated and needed.

Stayed in June 2023

You have to hunt down coffee for your room because they clean upon request.

Located directly across from LaGuardia with two busses to the train and a walk over to LaGuardia to catch the M60 to Harlem.

Stayed in June 2023

the air conditioning unit motor was so loud that I didn’t get a restful sleep. the humming was very annoying.

this is a recently renovated property. however, they need to finish by getting better furniture in the rooms. night table, desk and bureau looked mixed match. perhaps in 6 months to a year the furnishings will be better

Stayed in June 2023

the only thing that aggravated me is that the volume on the tv did not work even though they have a garage 30 dollars a day is a bit much but I guess they gotta get money outta people all the way round

that it was convenient and in a good location to everywhere I needed to get to

Stayed in May 2023

Lack of parking

Stayed in May 2023

bathroom - towel rack not properly secured, came apart in use (Room 533)

Stayed in May 2023

Breakfast was $50 for two. Ouch! But then again it’s nyc area. Pool? Omg what’s with that nasty old uncared for pool. Just close that area for “renovation “. It’s old and not being cared for

2 miles away from Lga airport, parking $35 extra per day, but I found parking in the street within 15 minutes wait time, hotel reminds me of a five star hotel that’s not properly maintained by management, e g. Overgrown trees grass, bathroom shower body loose, bathroom shower tub appears old and unkept, but overall i recommend this hotel. Management get yr act together. It’s still a diamond in the rough

Stayed in May 2023

Lack of water, soap, empty fridge.

Close to La Guardia airport . The room was clean and spacious and the bed comfortable. No drinking glasses or water bottles. The mini fridge had nothing.

Stayed in May 2023