7831 Shrader Road, Richmond, VA 23294, United States of America
#64 of 75 hotels in Richmond
Guests' ChoiceBased on 137 hotel reviews
5.1Cleanliness
5.7
Comfort
5.6
Location
7.0
Facilities
5.5
Staff
6.7
Value for money
5.7
Free WiFi
3.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 29, 2024
Margiestt
United States of AmericaRoom was not clean. Roaches in the kitchen and bathroom..... Only coffee available.
Good location
Stayed in March 2024
Reviewed: April 19, 2024
Daniela
United States of AmericaUncomfortable bed with loud neighbors and a dog barking most of the night
Stayed in March 2024
Reviewed: February 29, 2024
Ramsey
United States of AmericaRoaches
Convenient
Stayed in February 2024
Reviewed: February 24, 2024
Jamie
United States of AmericaThe crack head begging for money constantly
Stayed in January 2024
Reviewed: February 15, 2024
Linette
United States of AmericaThe staff was rude I asked for a chair then the manager came out said I couldn't stand on the property I have to take my stuff and leave the property I'm working on getting a room I'm homeless the halls dirty mold front of building
Kitchen
Stayed in February 2024
Reviewed: February 3, 2024
Elizabeth
United States of AmericaClean and friendly
Stayed in February 2024
Reviewed: December 4, 2023
Alberto
UruguayNot clean .
Stayed in December 2023
Reviewed: October 10, 2023
Natalie
United States of AmericaA little more pleasant attitude from one of the desk personnel would have been nice.
Location was great.
Stayed in October 2023
Reviewed: October 1, 2023
Sean
United States of AmericaIt was ok
No breakfast
Stayed in September 2023
Reviewed: April 8, 2023
Johnson
United States of AmericaRooms are filthy roches everywhere and the plugs don't work and fridge and ac/heat unit leak no maintenance man on site
The area
Stayed in April 2023
Reviewed: April 6, 2023
Elizabeth
United States of AmericaEverything
Nothing
Stayed in April 2023
Reviewed: April 4, 2022
Olvera
United States of AmericaVery outdated, they say they are starting renovation the first of May..Trash was everywhere in the hallways...most of the occupants seem to live there on full time bases, so getting away from home even for work this would not be the place to stay.
Staff was very helpful and knowledgeable about areas we would be working at.
Stayed in April 2022
Reviewed: September 18, 2021
Riqzeek
United States of AmericaRoom had no toilet tissue when we got there. There were stains on the sheets.
Nothing
Stayed in August 2021
Reviewed: April 18, 2024
Cassandra
United States of AmericaThe microwave didn't work well.
I liked having a room on the first floor.
Stayed in March 2024
Reviewed: April 2, 2024
Rebecca
GhanaBad bad
Stayed in April 2024
Reviewed: March 14, 2024
Hicks
United States of AmericaIt wasn't bad at all beside the microwave buzz n smoke when I turn it on so I had to order take out but that was fine so I reported it right away n the lady was nice n put in a ticket for it
It's was nice n quite the front desk lady was very sweet n friendly it was so clean in there
Stayed in March 2024
Reviewed: March 8, 2024
Duck
United States of AmericaI think the staff here goes above and beyond to make everyone comfortable and keep this place extremely clean they are also very nice and easy to talk to and deal with I highly recommend this place for a short stay
Stayed in February 2024
Reviewed: February 19, 2024
Nick
United States of AmericaBed bugs roaches & dog smell.
Location
Stayed in February 2024
Reviewed: February 14, 2024
Nick
United States of AmericaBedbugs and roaches! The smell of dog on every floor, and the dogs barking all night!
Location and price
Stayed in February 2024
Reviewed: February 5, 2024
Flood
United States of AmericaThey had bed bugs
They had bed bug
Stayed in December 2023
Reviewed: January 29, 2024
Deshawn
United States of AmericaRoaches
Roaches everywhere
Stayed in January 2024
Reviewed: January 22, 2024
Mariela
United States of AmericaToo many roaches and not clean. Unpleasant on the nose
Location. Many stores close by
Stayed in January 2024
Reviewed: January 10, 2024
Chris
United States of AmericaThe staff was excellent. Very polite and helpful.
Stayed in January 2024
Reviewed: January 2, 2024
Quinisha
United States of AmericaNothing
Love the staff
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content