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  5. Reviews of Residence Inn by Marriott Columbus OSU

Reviews of Residence Inn by Marriott Columbus OSU This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3100 Olentangy River Road, Columbus, OH 43202, United States of America

#20 of 121 hotels in Columbus

Guests' Choice

Review Score

Based on 195 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    9.1

  • Staff

    9.1

  • Value for money

    8.6

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: December 11, 2023

    6.0
    The room was adequate, but not as clean as it should have been,. Hint, we check behind the matrress.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Mediocre buffet. Food largely tasteless. Keep food warmer and make more flavorful. Provide better healthy food options. Vegan would be nice. Roomnot as clean as it should have been, not a good value for the cost. Hint, we check behind the mattress.

    The bathroom was grimy around the floorboards. Bed not properly cleaned.

    Stayed in November 2023

  • Reviewed: October 5, 2023

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    I left a not so good Google review.

    I left a not so good Google review.

    Stayed in October 2023

  • Reviewed: September 18, 2023

    4.0
    Won’t stay there again
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    A very long list see the like sections

    Nothing!!! It isn’t the best location and the parking was horrible, no entrance or exits in the back of the building where the majority of the parking was at so if you didn’t get a parking spot up front you had to walk all the alway around the building to get in the front door which is a long walk around. Housekeeping wasn’t the best either, they did give us enough towels wash clothes for two people not toilet paper. No ice machine to be found.

    Stayed in September 2023

  • Reviewed: August 10, 2023

    6.0
    Double check reservations
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Was supposed to have 2 queens and handicap access but said king studio instead and no assistance was provided. Asked for sheets and pillows for pull out bed and never got them. Our window view was a graveyard. So disappointing but would be great for able-bodied couple.

    It was nice and clean.

    Stayed in August 2023

  • Reviewed: August 1, 2023

    7.0
    Quality Matters
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed and Adapted Tub - Mobility Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    Door knob, keys didnt work, parking, not enough towels, pillows horrible, bed not made while we were gone all day and bed was small.

    Room was beautiful. Just not enough towels, pillows horrible and bed small

    Stayed in July 2023

  • Reviewed: July 21, 2023

    1.0
    Bad
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Cleanliness Staff

    Location

    Stayed in July 2023

  • Reviewed: June 13, 2023

    3.0
    Going downhill fast
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Had a great experience there.....once. Each time I've been back since it's got worse and worse. Last time they overbooked and tried to move me to Fairfield inn, this time the first room was disgusting and had a view of an AC unit. They moved me to a second room, this one had lights left on, urine all around the toilet and floor and pubes on the shower floor. They moved me to a 3rd room, this one was cleaner but not by much. Could still tell cleaning was half assed. All around disappointment. NOT what a Marriott is supposed to be. My next hotel will likely be a different brand.

    Not much

    Stayed in June 2023

  • Reviewed: May 29, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing! 10 minutes before our arrival we were moved to another hotel.

    Stayed in May 2023

  • Reviewed: January 2, 2023

    7.0
    Good
    • Business trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    the comforter was dirty

    very spacious and nice amenities

    Stayed in January 2023

  • Reviewed: December 4, 2022

    5.0
    Weekend getaway
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Our trash cans hadn't been changed and were pretty full with others trash. No wash rags were available and the body wash was empty. No hand soap in room. I used to clean hotel rooms and this room was lacking a good clean. And for the price paid, my room should be clean

    We enjoyed the location, and the size of the room. Decor was nice as well. The employees were very nice and friendly.

    Stayed in December 2022

  • Reviewed: August 5, 2022

    5.0
    This hotel is overpriced if you want to stay somewhere clean.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Housekeeping needs to be taught how to clean properly! The bed was made and it looked like housekeeping had cleaned…. Not sure if they only made the bed or what? But, the towels were not restocked and looked like they were left over from the person who stayed there prior to us. The mirror in the bathroom had been smeared and streaked like someone gave it a very poor wipe down months ago and it just gets slightly wiped down after someone gets out of the shower and might wipe it with their towel. It hasn’t been cleaned. Seeing the mirror made me look around the room more to which I saw that most high touch surfaces like countertops, refrigerator, coffee pot, etc., were all smeared with fingerprints and sticky fingers. Every time I turned around something was smeared and gross. Such a shame because I chose this hotel because it said it was rated highly for cleanliness. Also, any time I called down to the front desk for something I was always referred to and told “that’s on the Marriott side”. As if all the good stuff in the hotel was divided into “good” and “not so good”. Apparently our side was the “not so good side.” The pool was also filthy. You could see a literal layer of dirt on the pool floor and sides. As soon as I noticed the towels I called down for new ones but it was clear that housekeeping didn’t do a great job all over the hotel so I didn’t mention it. I probably won’t stay here again.

    The room was great as far as the amenities inside the room- full kitchen, sofa bed, and a desk. It felt like an efficiency suite more than a hotel room since we were able to live like we would at home. The breakfast was really nice with many hot breakfast options like breakfast burritos, sandwiches and more. Breakfast was probably the highlight of our stay.

    Stayed in August 2022

  • Reviewed: June 21, 2022

    7.0
    quick stay. needed it for sleeping while at orientation
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    noisey, could hear next room. the body wash was out.

    clean up to date

    Stayed in June 2022

  • Reviewed: January 24, 2022

    7.0
    good stay room was a little dirty.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    cleanliness of the room. sofa bed was dirty.

    great location

    Stayed in January 2022

  • Reviewed: January 7, 2022

    7.0
    It has accomplished my needs, just wanted to be off grid for a few days.
    • Leisure trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 3 nights

    They have no chest drawer in the room, no place to put intimates.

    i did not partake in the breakfast. The location was ok.

    Stayed in January 2022

  • Reviewed: December 13, 2021

    7.0
    Ok, clean, that’s about it.. functional.
    • Business trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Trash left outside other guest rooms for days on end. Appears they are using covid as an excuse to lower service levels?

    Big room

    Stayed in December 2021

  • Reviewed: October 18, 2021

    6.0
    Not handicap friendly
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No parking when weddings are there. Breakfast was awful. staff gave us a room far away from elevator after requesting one close to it due to disability. you can hear the music from the wedding thankfully it ended at midnight.

    Rooms were spacious and beds were comfortable.

    Stayed in October 2021

  • Reviewed: April 4, 2022

    9.0
    very impressed with Residence Inn…would definitely stay again
    • Business trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    water pressure of the shower was horrible

    Nicely updated property

    Stayed in April 2022

  • Reviewed: April 19, 2023

    4.0
    disappointing.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    I mistakenly left two shirts in the wardrobe closet. I called immediately after realizing the same day of check-out. I spoke to Zach at the front desk over the phone about the situation. He promised to contact housekeeping at once (April 15th). I never heard anything more about it. I called back three times. I realize I made a mistake in leaving the shirts behind, but I have no other term for what happened other than theft.

    location was convenient.

    Stayed in April 2023

  • Reviewed: May 30, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: May 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: May 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: April 29, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: February 7, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: February 3, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    There are no comments available for this review

    Stayed in February 2024

Showing 76 - 100

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