3100 Olentangy River Road, Columbus, OH 43202, United States of America
#20 of 121 hotels in Columbus
Guests' ChoiceBased on 195 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
8.9
Facilities
9.1
Staff
9.1
Value for money
8.6
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: December 11, 2023
Michael
United States of AmericaMediocre buffet. Food largely tasteless. Keep food warmer and make more flavorful. Provide better healthy food options. Vegan would be nice. Roomnot as clean as it should have been, not a good value for the cost. Hint, we check behind the mattress.
The bathroom was grimy around the floorboards. Bed not properly cleaned.
Stayed in November 2023
Reviewed: October 5, 2023
Janeice
United States of AmericaI left a not so good Google review.
I left a not so good Google review.
Stayed in October 2023
Reviewed: September 18, 2023
Jaqulan
United States of AmericaA very long list see the like sections
Nothing!!! It isn’t the best location and the parking was horrible, no entrance or exits in the back of the building where the majority of the parking was at so if you didn’t get a parking spot up front you had to walk all the alway around the building to get in the front door which is a long walk around. Housekeeping wasn’t the best either, they did give us enough towels wash clothes for two people not toilet paper. No ice machine to be found.
Stayed in September 2023
Reviewed: August 10, 2023
Nicole
United States of AmericaWas supposed to have 2 queens and handicap access but said king studio instead and no assistance was provided. Asked for sheets and pillows for pull out bed and never got them. Our window view was a graveyard. So disappointing but would be great for able-bodied couple.
It was nice and clean.
Stayed in August 2023
Reviewed: August 1, 2023
Melissa
United States of AmericaDoor knob, keys didnt work, parking, not enough towels, pillows horrible, bed not made while we were gone all day and bed was small.
Room was beautiful. Just not enough towels, pillows horrible and bed small
Stayed in July 2023
Reviewed: July 21, 2023
Nessrein
Saudi ArabiaCleanliness Staff
Location
Stayed in July 2023
Reviewed: June 13, 2023
Dan
United States of AmericaHad a great experience there.....once. Each time I've been back since it's got worse and worse. Last time they overbooked and tried to move me to Fairfield inn, this time the first room was disgusting and had a view of an AC unit. They moved me to a second room, this one had lights left on, urine all around the toilet and floor and pubes on the shower floor. They moved me to a 3rd room, this one was cleaner but not by much. Could still tell cleaning was half assed. All around disappointment. NOT what a Marriott is supposed to be. My next hotel will likely be a different brand.
Not much
Stayed in June 2023
Reviewed: May 29, 2023
Melinda
United States of Americanothing! 10 minutes before our arrival we were moved to another hotel.
Stayed in May 2023
Reviewed: January 2, 2023
Robert
United States of Americathe comforter was dirty
very spacious and nice amenities
Stayed in January 2023
Reviewed: December 4, 2022
Debra
United States of AmericaOur trash cans hadn't been changed and were pretty full with others trash. No wash rags were available and the body wash was empty. No hand soap in room. I used to clean hotel rooms and this room was lacking a good clean. And for the price paid, my room should be clean
We enjoyed the location, and the size of the room. Decor was nice as well. The employees were very nice and friendly.
Stayed in December 2022
Reviewed: August 5, 2022
Sherilyn
United States of AmericaHousekeeping needs to be taught how to clean properly! The bed was made and it looked like housekeeping had cleaned…. Not sure if they only made the bed or what? But, the towels were not restocked and looked like they were left over from the person who stayed there prior to us. The mirror in the bathroom had been smeared and streaked like someone gave it a very poor wipe down months ago and it just gets slightly wiped down after someone gets out of the shower and might wipe it with their towel. It hasn’t been cleaned. Seeing the mirror made me look around the room more to which I saw that most high touch surfaces like countertops, refrigerator, coffee pot, etc., were all smeared with fingerprints and sticky fingers. Every time I turned around something was smeared and gross. Such a shame because I chose this hotel because it said it was rated highly for cleanliness. Also, any time I called down to the front desk for something I was always referred to and told “that’s on the Marriott side”. As if all the good stuff in the hotel was divided into “good” and “not so good”. Apparently our side was the “not so good side.” The pool was also filthy. You could see a literal layer of dirt on the pool floor and sides. As soon as I noticed the towels I called down for new ones but it was clear that housekeeping didn’t do a great job all over the hotel so I didn’t mention it. I probably won’t stay here again.
The room was great as far as the amenities inside the room- full kitchen, sofa bed, and a desk. It felt like an efficiency suite more than a hotel room since we were able to live like we would at home. The breakfast was really nice with many hot breakfast options like breakfast burritos, sandwiches and more. Breakfast was probably the highlight of our stay.
Stayed in August 2022
Reviewed: June 21, 2022
Shannon
United States of Americanoisey, could hear next room. the body wash was out.
clean up to date
Stayed in June 2022
Reviewed: January 24, 2022
Rhonda
United States of Americacleanliness of the room. sofa bed was dirty.
great location
Stayed in January 2022
Reviewed: January 7, 2022
Marguerite
United States of AmericaThey have no chest drawer in the room, no place to put intimates.
i did not partake in the breakfast. The location was ok.
Stayed in January 2022
Reviewed: December 13, 2021
Andy
United KingdomTrash left outside other guest rooms for days on end. Appears they are using covid as an excuse to lower service levels?
Big room
Stayed in December 2021
Reviewed: October 18, 2021
Amy
United States of AmericaNo parking when weddings are there. Breakfast was awful. staff gave us a room far away from elevator after requesting one close to it due to disability. you can hear the music from the wedding thankfully it ended at midnight.
Rooms were spacious and beds were comfortable.
Stayed in October 2021
Reviewed: April 4, 2022
Anonymous
United States of Americawater pressure of the shower was horrible
Nicely updated property
Stayed in April 2022
Reviewed: April 19, 2023
Anonymous
United States of AmericaI mistakenly left two shirts in the wardrobe closet. I called immediately after realizing the same day of check-out. I spoke to Zach at the front desk over the phone about the situation. He promised to contact housekeeping at once (April 15th). I never heard anything more about it. I called back three times. I realize I made a mistake in leaving the shirts behind, but I have no other term for what happened other than theft.
location was convenient.
Stayed in April 2023
Reviewed: May 30, 2024
Valerie
United States of AmericaThere are no comments available for this review
Stayed in May 2024
Reviewed: May 21, 2024
Steve
United States of AmericaThere are no comments available for this review
Stayed in May 2024
Reviewed: May 20, 2024
Jeanmarie
United States of AmericaThere are no comments available for this review
Stayed in May 2024
Reviewed: April 29, 2024
Stephanie
United States of AmericaThere are no comments available for this review
Stayed in April 2024
Reviewed: April 8, 2024
Spencer
United States of AmericaThere are no comments available for this review
Stayed in April 2024
Reviewed: February 7, 2024
Maldonado
United States of AmericaThere are no comments available for this review
Stayed in February 2024
Reviewed: February 3, 2024
Erica
United States of AmericaThere are no comments available for this review
Stayed in February 2024
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