10961 W. Broad Street, Short Pump, VA 23060, United States of America
#6 of 6 hotels in Short Pump
Guests' ChoiceBased on 540 hotel reviews
5.8Cleanliness
6.3
Comfort
6.2
Location
7.9
Facilities
6.1
Staff
7.4
Value for money
6.5
Free WiFi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Jamie
United States of AmericaThe cable has not worked in five days
Stayed in April 2024
Reviewed: March 29, 2024
Reginald
United States of AmericaIt was very drafty and the tub in the bathroom was not clean.
The location was fine.
Stayed in March 2024
Reviewed: December 14, 2023
Clivella
United States of AmericaThe bathroom had some rusty bars and the cabinets were peeling a bit. Trash in our bathroom had not been empty but we didn't know until after we checked in because it was in a cabinet
It was in a great area to get food or shop
Stayed in December 2023
Reviewed: November 15, 2023
Sabrina
United States of AmericaThe room had a bad smell in it
The area it was in
Stayed in November 2023
Reviewed: October 8, 2023
Misty
United States of AmericaI arrived around 12:30 for check in I booked 2 rooms. After carrying everything up and getting settled in One of my rooms was cock roach invested floors, tub and cabinets were nasty dirty I went back down and had to ask for another room so at 1:30am I was packing up and moving rooms. The next room they gave me was clean but missing cabinet doors and the fridge was put in opposite so it was hard to get the doors open to put things in and out. They said breakfast bars and coffee would be available till 9:30 I went down at 9 and they were already taking things up, which I don’t understand because it was just granola bars, oatmeal and coffee.
The location was good and staff was friendly
Stayed in October 2023
Reviewed: August 28, 2023
Kirk
United States of AmericaI tried to check in around 5, waited 30 minutes, dining the service bell, calling the office, nobody showed up. Went to play my gig and when I returned later that evening it took 20 minutes before someone finally came to the front desk so I could check in, As I was gathering things in the morning a man knocked On my door asking if I was ready to check out at 9 o’clock, I told him I would be checking out at 11. He continued to stand around and knock on the door, even opening it telling me that I do not have a late check out. When I ask what time check out was he said 11 so I replied that’s when I will be checking out. He knocked a couple more times saying that I do not have a late check out and then finally left. Their customer service leaves a lot to be desired
Good location Decent rooms
Stayed in August 2023
Reviewed: August 26, 2023
Kiva
United States of AmericaThe stqff stole my blanket
The location was close to where I was visiting
Stayed in August 2023
Reviewed: August 4, 2023
Patricia
United States of AmericaArea outside had trash and was ill kept. Very sparse accommodations.
Very sparse but adequate. Staff was great. Bed was comfortable.
Stayed in August 2023
Reviewed: August 2, 2023
Lisajoy
United States of AmericaDirty groundskeeping, trashy in vestibules and steps smelled like urine. Ants in the room, sticky floors, and moldy shower curtains.
Located in a good area
Stayed in August 2023
Reviewed: July 7, 2023
Tracey
United States of AmericaRoaches in the room was noticed
Location
Stayed in June 2023
Reviewed: June 26, 2023
Charles
United States of AmericaBathroom sink and tub not clean. Hair in both Trash outside of room smelled of dead animal
Na
Stayed in June 2023
Reviewed: June 18, 2023
Bernard
United States of AmericaSomeone banging on the door around 915 am looking for a lost girl. Then staff knocking on door around 950am talking at checkout and checkout is at 11am.
Room was nice.
Stayed in June 2023
Reviewed: April 23, 2023
Penny
United States of Americathe mattress was so uncomfortable and had places that was on the frame
Stayed in April 2023
Reviewed: April 16, 2023
Anthony
United States of AmericaNo hot water for showers
Clean and nice staff
Stayed in April 2023
Reviewed: March 18, 2023
Jasmine
United States of Americathe bathroom and stairwells leading to the rm were unkept. the bathroom especially was scary, damaged and seemed unclean especially when paying $170.00 per night
the staff was nice and the main areas were in decent condition.
Stayed in March 2023
Reviewed: March 15, 2023
Kaity
United States of Americathe bathroom was very dirty
it was place to sleep for the night on our move to Florida
Stayed in January 2023
Reviewed: February 27, 2023
Connie
United States of AmericaWhile the bedding appeared clean, this room had not been cleaned well. I was shocked to find trash under the bed; eleven empty water bottles, a dirty wadded up diaper and other debris. The chairs had not been wiped down well. There was pink mold in the bathtub and the shower curtain liner was stained with mold. I know that mold is hard to wash out of a fabric liner, but stained liners should be bleached or replaced.
The price was right and it was a place to sleep. The staff was courteous in all our interactions. The bed was comfy and appeared clean. We slept well until people started talking outside our window at 4:30 a.m. This was not the hotel's fault, of course.
Stayed in February 2023
Reviewed: February 27, 2023
Horton
United States of Americaeverything
Stayed in February 2023
Reviewed: December 26, 2022
April
United States of AmericaDisturbance at 3am and 5am so couldn’t sleep
Clean
Stayed in December 2022
Reviewed: December 23, 2022
Anthony
United States of AmericaI requested no stairs due to chronic back issues and my room was on the 2nd floor
Did not see any breakfast
Stayed in November 2022
Reviewed: December 14, 2022
Clark
United States of Americaunder the bed was dirty.
Stayed in October 2022
Reviewed: December 12, 2022
Julia
United States of AmericaThe mattress was hard as a rock and you only had like 10 channels on the tv
Loved the room and how quiet it was
Stayed in December 2022
Reviewed: November 27, 2022
Celestine
United States of AmericaIt was Alright
Everything was OK
Stayed in October 2022
Reviewed: November 16, 2022
Amonie
United States of Americadisturbed by housekeeping the last hour of my staff prior to checking out. why do I need housekeeping if I’m checking out in an hour. No option for do not disturb, not customer friendly
Stayed in October 2022
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