400 Center Place Drive, Rochester, NY 14615, United States of America
#12 of 55 hotels in Rochester
Guests' ChoiceBased on 247 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.6
Staff
9.0
Value for money
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Ebrahim
United States of AmericaNothing
We liked it very much rooms are clean ,fancy and have nice small kitchen ! Our kids like swimming pool too ,
Stayed in May 2024
Reviewed: May 27, 2024
Miriam
United States of AmericaNo tub in room or hot tub in pool area
Rooms are like a studio , loved the kitchen in room and the sofa bed. And h was able to bring my puppies
Stayed in May 2024
Reviewed: May 26, 2024
Empress
United States of AmericaThe wash and dryers didn't have a machine to get quarters or a credit card accepting wash and drying machines. The lobby didn't have quarters . I was forced to leave the hotel to get change to be able to wash my clothes.
I like that it wasn't on a main highway . It was a private setting location
Stayed in May 2024
Reviewed: May 19, 2024
Mick
United States of AmericaNothing
Great room, great breakfast, pool was heated and nice, staff was very friendly
Stayed in May 2024
Reviewed: May 14, 2024
Luis
United States of AmericaPhone didn’t work. Bathroom door was loose and would not close all the way. Kids making noise in the halls after 11
Stayed in May 2024
Reviewed: May 8, 2024
Tyler
United States of AmericaRules were not enforced and had to deal with two groups with kids. The kids were hanging from anything they could bouncing around shoving people and just causing chaos that could potentially be dangerous. We were unable to use the pool since my young kids felt unsafe with all the toys being thrown around. After the second time I was hit in the head with a toy we left the pool. We were in the pool area for 10 mins. The kids were so loud you could hear them by the front desk and no one asked the parents to leave the pool area if they couldn't get their kids to follow the rules. The parents just let the kids run free through the hotel with no supervision. When we tried to put the tv on for our kids the volume didn't work it nover got above a whisper, this was an issue the last time we stayed too. I understand not wanting to disturb other guests but we had to put captions on bc you could never hear the TV.
Good location and easy to get to. Lots of food options close by and good breakfast spread.
Stayed in May 2024
Reviewed: April 22, 2024
Ashley
United States of AmericaNo complaints
Location was great. The layout of the room was perfect. We loved the bathroom, shower, mirror was cool!
Stayed in April 2024
Reviewed: April 15, 2024
Karen
United States of AmericaRoom was spacious and clean,very nice
Stayed in April 2024
Reviewed: April 10, 2024
Verdane
United States of AmericaThe mattresses were not comfortable at all.
Breakfast was good.
Stayed in April 2024
Reviewed: April 7, 2024
Thinas
United States of AmericaStaff was professional and friendly. Desk staff as well as support staff. Real glassware, dinner ware and silverware at breakfast was a pleasant surprise. Had a suite, which was way more than I needed but it was a great space.
Stayed in April 2024
Reviewed: March 31, 2024
Terrie
United States of AmericaEverything was perfect even the staff was great
Stayed in March 2024
Reviewed: March 31, 2024
Ajay
CanadaSpacious rooms, great location, all amenities were good, breakfast spread was great too
Stayed in March 2024
Reviewed: March 14, 2024
Stephanie
CanadaHeater in room was very loud, had to turn it off at night to sleep. Woken up at 6:30 am by garbage truck outside smashing large bins.
Great breakfast included with pleasant dining area. Pool was warm and clean. Very friendly reception and clean room with good kitchen and sitting area.
Stayed in March 2024
Reviewed: March 1, 2024
Kerry
United KingdomVery clean and presentable.
Stayed in February 2024
Reviewed: February 28, 2024
Walker
United States of AmericaNothing bad to say honestly
It was clean, staff was friendly and loved the rooms
Stayed in December 2023
Reviewed: February 21, 2024
Monica
CanadaMinor complaint was the pool looked slightly cloudy. Needs a good cleaning.
Rooms were very clean. We are a family of five and it's a kid-friendly hotel. Liked the breakfast and staff very nice. We were in town to go to the Strong Museum (12 minute drive). Location was easy to get to and many restaurants nearby (Olive Garden close by and Red Lobster).
Stayed in February 2024
Reviewed: February 21, 2024
Steve
CanadaThe pull outs were pretty low quality and the mattresses could be better quality . Otherwise it was great .
The little kitchens, the separate bedroom. Cot availability. And a proper breakfast included . The staff were all kind and accommodating.
Stayed in February 2024
Reviewed: February 19, 2024
Watkins
United States of AmericaThere was a lot of kids knocking on doors and running
The front desk people are always kind
Stayed in February 2024
Reviewed: February 19, 2024
D
CanadaLot of noise from surrounding rooms, went on till about 11:30 PM The sofa bed was not comfortable
Stayed in February 2024
Reviewed: February 19, 2024
Wiacek
United States of AmericaThe hotel staff was amazing!! Especially the young gentleman at the front desk when we arrived. He was very friendly and helped us with anything we needed. The room was very spacious and clean. We will definitely stay again!
Stayed in February 2024
Reviewed: February 11, 2024
Erin
United States of AmericaWas forced to have housekeeping on 3 rd day of stay, apparently it was a rule. I wasn't able to decline and was leaving the next day.
Staff was pleasant and friendly, the breakfast was wonderful and room was roomy.
Stayed in February 2024
Reviewed: February 10, 2024
Ericka
United States of AmericaBed wasn't comfortable
Everthing
Stayed in January 2024
Reviewed: February 4, 2024
Ben
United KingdomLocation and cleanliness
Stayed in February 2024
Reviewed: January 26, 2024
Joanna
United States of AmericaThe rooms are very clean and super nice. Staff is friendly and helpful. The pool was clean and well kept. I couldn’t find my airpods, had no idea what I did with them. I got an email stating, I left them behind. For a small fee they mailed them back to me. Great customer service! I’m so grateful for the cleaning crew, for finding my airpods and getting them back to me
Stayed in December 2023
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