The food choices

Awful- not enough options.

Stayed in May 2023

Was told I could have adjoining rooms, and was given rooms on 2 separate floors. Rooftop bar was closed all night for a private event, which was disappointing.

Rooms were very spacious, with great views. Hotel was located in a great area of downtown Richmond, convenient to everything.

Stayed in April 2023

Drain in kitchen was smelly. Housekeeping should run Clorox or lemon peel through garbage disposal to clear/clean it out and keep smell out of drain.

Stayed in February 2023

I couldn’t use cash to pay for it.

Stayed in January 2023

it’s not much I can say that I didn’t like about the property

I really like the staff they was very pleasant and reliable

Stayed in December 2022

Adjacent room had loud music into the morning hours keeping us awake. Would’ve thought Management could’ve took of Took care of the situation. But did not.

Close proximity to my sons apartment and my sons restaurant the tobacco company Restaurant.

Stayed in November 2022

we had to pay $15 a night to park the staff had no idea where else to park. The room had lights on while trying to sleep it wasn’t dark enough. We had two TVs only one worked. Breakfast was disappointing.

it was clean the room was great.

Stayed in April 2022

There were handprints all over refrigerator which told us it had not been wiped down and dishwasher was full of clean dishes - the cabinets were empty. And in order to keep living area cool enough, the bedroom was Freezing and noisy! Otherwise we were happy.

Stayed in October 2021

Poor breakfast choices for vegetarians. In the hot b'fast category, there is nothing on offer Bath plumbing is poor, with blocked basin, and toilet roll holder falling off etc

The space and kitchen facilities

Stayed in April 2021

This review is hidden because it doesn't meet our guidelines.

Parking charge. Should be free paying that much for a room.

Stayed in December 2023

Everyone was super friendly during check-in and check-out. The hotel and room was beautiful!!

Stayed in November 2023

That I paid to be in my room just to sleep

I wasn’t able to check into my room until 9pm even tho I was there at 3pm

Stayed in August 2023

The bathtub had serious issues with the hot and cold water at the shower rm 911. If you wanted water pressure you moved the shower handle to the left but there was no hot water. If you wanted hot water you moved the shower handle to the right which until the water was barely a trickle coming out of the shower you got hot water. There was absolutely no shampoo in the shampoo dispenser. Which in a way was a good thing because I wouldn't have been able to withstand the cold shower long enough to rinse the shampoo out of my hair.

Room was big and lovely.

Stayed in August 2023

The elevator situation. Took about 10-15 minutes to get out of the situation

The hotel was amazing clean. The staff was Very Pleasant! I would definitely stay there again Room was extremely clean, very large room Suite. Regular size refrigerator, dishwasher. Close to convention center we were attending. Enjoyed our stay at the hotel a lot Only problem was Elevator A had me stuck on 15th floor. Got off of elevator and then tried to key in my floor. Tried using my key. Finally got another elevator to arrive. But other than that I highly Recommend this Hotel Glad we stayed here for our dance competition we were attending

Stayed in March 2023

Breakfast was great, rooms were clean, great location and all the staff were super friendly

Stayed in January 2023

Not one thing

The breakfast staff was amazing and even opened it up early for all the dancers staying so we could get breakfast before the workshop!! That was soo awesome to do that and very much appreciated!!

Stayed in January 2023

I don’t think I should have been charged for parking

I was charged more than booking.com said I would pay

Stayed in June 2022

Parking was tight but we always found a spot.

The rooms and common areas were clean and the room was extremely spacious!!

Stayed in May 2022

Everything

It is a great place

Stayed in April 2022

New employee was confused were I was staying since its 2 hotels in one building.

Everything else was nice, room was extremely impressive for downtown Richmond. Super clean, perfect for the city, staff was nice Kabana bar was sweet. Elevator little tricky but worked quickly for being modern. We definitely would go back.

Stayed in November 2021

Room was dirty , could not sleep in bed

Great customer service by desk agent

Stayed in October 2021

Staff was no where to be found

The property seemed up to date but something is wrong with the system .. upon check in I was given an occupied room and the room I was reassigned to the door was cracked open upon entry. With Covid concerns this was just unacceptable. Halfway through the night I tried to enter my room only to have the key stopped working. Also no one was there to fix it for over 1.5 hours ??? So now I’m locked out.

Stayed in July 2021

Was charged for self parking for $15. Unfortunately we were unable to find a park in the parking deck. So we paid additional parking fee to parking in public parking. Overall still a great stay. Will return.

The hotel is very covid friendly and felt like home.

Stayed in July 2021