Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Michigan hotel reviews
  4. Kalamazoo hotel reviews
  5. Reviews of Holiday Inn Express & Suites - Kalamazoo West, an IHG Hotel

Reviews of Holiday Inn Express & Suites - Kalamazoo West, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1315 Westgate Dr., Kalamazoo, MI 49009, United States of America

#6 of 31 hotels in Kalamazoo

Guests' Choice

Review Score

Based on 461 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.7

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Solo traveler
    • 1 King Standard
    • Stayed 1 night
    • Submitted from a mobile device

    Could’ve been a bit more affordable

    Prime location

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Comfortable and pleasant.
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    Location a bit out of the way but good in that it was quiet.

    Staff, bed and pillows, good-sized room.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    8.0
    A pleasant place to stay despite some housekeeping issues.
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 5 nights

    Housekeeping seemed to be having some problems. Our room wasn't clean, and they skipped us entirely one day. Another day they ran out of clean towels. They could do a better job of keeping the breakfast items stocked. I also wish they would use paper plates and cups instead of plastic. The recycling bin was a joke because there was nothing to recycle.

    The location was convenient, but the long access road should have a sign. It would be hard to spot at night. Our room was a good size, and the bed was comfortable. The hotel was quiet during the 5 nights we were there. Breakfast included several healthy options, and the breakfast area was bright and pleasant.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    7.0
    Clean, easy place to stop on a road trip.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night

    The faucet was not attached to the sink. It worked, but you had to hold it down to pull up the lever. Otherwise, the room was great.

    I liked the proximity to the highway. It was easy on and easy off. It is close to lots of places to eat, but is not really in a city per se. If you are looking for a nice place to lay your head after a long drive, this is it.

    Stayed in April 2024

  • Reviewed: May 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 1 night
    • Submitted from a mobile device

    Michael at the front desk was very pleasant and helpful.

    Stayed in May 2024

  • Reviewed: April 16, 2024

    7.0
    Comfortable Stay
    • Leisure trip
    • Family with young children
    • 1 King Standard
    • Stayed 1 night

    It was basic but cost more than the other hotels we've been to. We have no complaints about the cleanliness, service and comfort. Just that it was more expensive. It was easy to find. Location was also good. Parking space was enough.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • 1 King Standard
    • Stayed 2 nights
    • Submitted from a mobile device

    Friendly staff Clean and comfortable room

    Stayed in March 2024

  • Reviewed: March 8, 2024

    8.0
    Nice hotel. Hoping management considers my situation. Didn’t get to stay the night
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The manager was going to see if I could get a partial refund. We had to leave after a couple hours due to an emergency.

    We had to leave after a cpl hours due to an emergency.

    Stayed in March 2024

  • Reviewed: January 21, 2024

    9.0
    Over all our stay was pleasant
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 1 night
    • Submitted from a mobile device

    The parking lot could’ve used a plowing especially the parking spots.

    Location was perfect. Had breakfast at our favorite local restaurant.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Enjoyable.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was a ‘plastic’ smell in the rooms we couldn’t quite figure out.

    Front desk workers were very friendly! In the morning, the only person working the desk was also sweeping & mopping the floors while striking up conversations with the customers. Very hard working, friendly staff. Also asked for adjoining rooms and they found a way to give us that!

    Stayed in December 2023

  • Reviewed: January 2, 2024

    9.0
    Quality stay at an affordable rate.
    • Leisure trip
    • Solo traveler
    • 1 King Standard
    • Stayed 4 nights

    Pancake machine was always glitching out. Morning manager had to keep adjusting it to make it work. Hot water wasn't always available when coming in past midnight, sometimes would to have something hot to put me to sleep, had to microwave water in my room.

    Great choices for breakfast. Room was spacious, clean and modern. Helpful staff. Concierge for example, called restaurants/bars to see if they were still open when I checked in late at night so I wouldn't be just driving aimlessly at night.

    Stayed in January 2024

  • Reviewed: January 1, 2024

    9.0
    Great!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Both rooms had a weird plastic smell.

    We had two rooms and they were able to get them adjoining.

    Stayed in December 2023

  • Reviewed: December 27, 2023

    9.0
    We will return. This hotel is now our choice of accommodations when visiting the Kalamazoo area.
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 3 nights

    The background music in the entryway, check-in, and breakfast areas was a bit too loud.

    Amanda at Check-In was efficient, friendly, professional, and thorough. Flo went out of her way to ensure that we enjoyed the breakfasts.

    Stayed in December 2023

  • Reviewed: December 20, 2023

    8.0
    Very satisfying .
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast variety. The same menu were served for the 5 days

    The front desk staff were extremely helpful and able to help us to handle our problems and very friendly. We are really appreciative of the extra mile they go to resolving our issues, especially CJ.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    7.0
    We had an enjoyable stay
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    The ice machine did not work on our floor and I had to go up to the next floor to get ice. In our room, the charging station under the TV didn’t work.

    Room arrangement Breakfast was very good The exercise room had a stationary bicycle

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    Nice clean room and great stay
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of weed on the entire 2nd floor. See comments above how the staff was very helpful.

    Staff was great. Amanda was helpful. Our first room was very nice however there was people in a room near by that were smoking an unbelievable amount of weed and it basically took over the entire floor. We had not been in the room 5 min and just could not handle the smell. I asked if we could be moved and within 2 min she had us a new room on a different floor. This was great. Again the room was nice and clean. She did mention she was going to investigate the smell since it was a no smoking hotel. There were a bunch of signs as well. Overall no big deal but they were very helpful!

    Stayed in December 2023

  • Reviewed: December 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • 1 King Standard
    • Stayed 2 nights

    The road that takes you to this hotel is completely unlit at night. When I checked out, the computers were down and I couldn't get a receipt.

    New building, room was very nice

    Stayed in November 2023

  • Reviewed: December 1, 2023

    8.0
    decent
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    dirty bathroom floor

    modern

    Stayed in November 2023

  • Reviewed: November 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • 1 King Standard
    • Stayed 1 night
    • Submitted from a mobile device

    I liked the location and the staff was very friendly at check in.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    ok
    • Leisure trip
    • Group
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    Heating was inoperaBLE

    OK

    Stayed in November 2023

  • Reviewed: November 13, 2023

    7.0
    Staff was great; good value for the room.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    The bathroom wasn't super clean. The bathtub was very slippery - need some grip strips. This is a pretty new hotel but the carpet was already quite frayed.

    Very conveniently located to the highway and to shopping. Breakfast was good. Bed was comfortable. Plenty of parking.

    Stayed in November 2023

  • Reviewed: November 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • 1 King Standard
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is comfortable and clean. The breakfast is great. I really appreciated that the staff sent me back a package I had forgotten at the hotel. They were really nice and helpful.

    Stayed in September 2023

  • Reviewed: October 30, 2023

    8.0
    Pleased with stay and would visit property in future,
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 1 night

    Did not partake in breakfast

    Stayed in October 2023

  • Reviewed: October 26, 2023

    8.0
    Overall good experience.
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The view from our room was just ok.

    Clean and comfortable.

    Stayed in October 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!