1315 Westgate Dr., Kalamazoo, MI 49009, United States of America
#6 of 31 hotels in Kalamazoo
Guests' ChoiceBased on 461 hotel reviews
7.9Cleanliness
8.3
Comfort
8.5
Location
8.6
Facilities
8.3
Staff
8.5
Value for money
7.7
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 19, 2024
Shayna
United States of AmericaCould’ve been a bit more affordable
Prime location
Stayed in May 2024
Reviewed: May 15, 2024
Frances
United KingdomLocation a bit out of the way but good in that it was quiet.
Staff, bed and pillows, good-sized room.
Stayed in May 2024
Reviewed: May 11, 2024
Sarah
United States of AmericaHousekeeping seemed to be having some problems. Our room wasn't clean, and they skipped us entirely one day. Another day they ran out of clean towels. They could do a better job of keeping the breakfast items stocked. I also wish they would use paper plates and cups instead of plastic. The recycling bin was a joke because there was nothing to recycle.
The location was convenient, but the long access road should have a sign. It would be hard to spot at night. Our room was a good size, and the bed was comfortable. The hotel was quiet during the 5 nights we were there. Breakfast included several healthy options, and the breakfast area was bright and pleasant.
Stayed in May 2024
Reviewed: May 10, 2024
Sonia
United States of AmericaThe faucet was not attached to the sink. It worked, but you had to hold it down to pull up the lever. Otherwise, the room was great.
I liked the proximity to the highway. It was easy on and easy off. It is close to lots of places to eat, but is not really in a city per se. If you are looking for a nice place to lay your head after a long drive, this is it.
Stayed in April 2024
Reviewed: May 9, 2024
Sweeney
United States of AmericaMichael at the front desk was very pleasant and helpful.
Stayed in May 2024
Reviewed: April 16, 2024
Rosario
PhilippinesIt was basic but cost more than the other hotels we've been to. We have no complaints about the cleanliness, service and comfort. Just that it was more expensive. It was easy to find. Location was also good. Parking space was enough.
Stayed in March 2024
Reviewed: March 18, 2024
Ramey
United States of AmericaFriendly staff Clean and comfortable room
Stayed in March 2024
Reviewed: March 8, 2024
Hoover
United States of AmericaThe manager was going to see if I could get a partial refund. We had to leave after a couple hours due to an emergency.
We had to leave after a cpl hours due to an emergency.
Stayed in March 2024
Reviewed: January 21, 2024
Lee
United States of AmericaThe parking lot could’ve used a plowing especially the parking spots.
Location was perfect. Had breakfast at our favorite local restaurant.
Stayed in January 2024
Reviewed: January 6, 2024
Lori
United States of AmericaThere was a ‘plastic’ smell in the rooms we couldn’t quite figure out.
Front desk workers were very friendly! In the morning, the only person working the desk was also sweeping & mopping the floors while striking up conversations with the customers. Very hard working, friendly staff. Also asked for adjoining rooms and they found a way to give us that!
Stayed in December 2023
Reviewed: January 2, 2024
Jevan
United States of AmericaPancake machine was always glitching out. Morning manager had to keep adjusting it to make it work. Hot water wasn't always available when coming in past midnight, sometimes would to have something hot to put me to sleep, had to microwave water in my room.
Great choices for breakfast. Room was spacious, clean and modern. Helpful staff. Concierge for example, called restaurants/bars to see if they were still open when I checked in late at night so I wouldn't be just driving aimlessly at night.
Stayed in January 2024
Reviewed: January 1, 2024
Lori
United States of AmericaBoth rooms had a weird plastic smell.
We had two rooms and they were able to get them adjoining.
Stayed in December 2023
Reviewed: December 27, 2023
Kent
United States of AmericaThe background music in the entryway, check-in, and breakfast areas was a bit too loud.
Amanda at Check-In was efficient, friendly, professional, and thorough. Flo went out of her way to ensure that we enjoyed the breakfasts.
Stayed in December 2023
Reviewed: December 20, 2023
Thanaletchumi
MalaysiaBreakfast variety. The same menu were served for the 5 days
The front desk staff were extremely helpful and able to help us to handle our problems and very friendly. We are really appreciative of the extra mile they go to resolving our issues, especially CJ.
Stayed in December 2023
Reviewed: December 7, 2023
Barb
United States of AmericaThe ice machine did not work on our floor and I had to go up to the next floor to get ice. In our room, the charging station under the TV didn’t work.
Room arrangement Breakfast was very good The exercise room had a stationary bicycle
Stayed in December 2023
Reviewed: December 5, 2023
Trenton
United States of AmericaThe smell of weed on the entire 2nd floor. See comments above how the staff was very helpful.
Staff was great. Amanda was helpful. Our first room was very nice however there was people in a room near by that were smoking an unbelievable amount of weed and it basically took over the entire floor. We had not been in the room 5 min and just could not handle the smell. I asked if we could be moved and within 2 min she had us a new room on a different floor. This was great. Again the room was nice and clean. She did mention she was going to investigate the smell since it was a no smoking hotel. There were a bunch of signs as well. Overall no big deal but they were very helpful!
Stayed in December 2023
Reviewed: December 1, 2023
Paigemiller
United States of AmericaThe road that takes you to this hotel is completely unlit at night. When I checked out, the computers were down and I couldn't get a receipt.
New building, room was very nice
Stayed in November 2023
Reviewed: December 1, 2023
Jessica
United States of Americadirty bathroom floor
modern
Stayed in November 2023
Reviewed: November 19, 2023
Shannon
United States of AmericaI liked the location and the staff was very friendly at check in.
Stayed in November 2023
Reviewed: November 13, 2023
Michael
United States of AmericaHeating was inoperaBLE
OK
Stayed in November 2023
Reviewed: November 13, 2023
Sheila
United States of AmericaThe bathroom wasn't super clean. The bathtub was very slippery - need some grip strips. This is a pretty new hotel but the carpet was already quite frayed.
Very conveniently located to the highway and to shopping. Breakfast was good. Bed was comfortable. Plenty of parking.
Stayed in November 2023
Reviewed: November 10, 2023
Marco
ItalyThe hotel is comfortable and clean. The breakfast is great. I really appreciated that the staff sent me back a package I had forgotten at the hotel. They were really nice and helpful.
Stayed in September 2023
Reviewed: October 30, 2023
Edward
United States of AmericaDid not partake in breakfast
Stayed in October 2023
Reviewed: October 26, 2023
Cathy
United States of AmericaThe view from our room was just ok.
Clean and comfortable.
Stayed in October 2023
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