Comfortable beds

Stayed in February 2024

Food choices for breakfast

Cleanliness

Stayed in February 2024

Price

Bed and room were good but breakfast was cold and expensive

Stayed in January 2024

During our stay no hot water for over 24 hours. We were informed in advance of repairs but could not cancel without full penalty. After we asked they offered 30% off one day, which we have not been credited several days later. Where even Holiday Inn Express has free breakfast, breakfast was $17. Parking was $40 per night not including tip.

Excellent location, very nice staff

Stayed in December 2023

The closest door was hard to close, stuck on the track.

Room and bathroom was very clean. The beds were very comfortable . The only thing was the closet door didn’t close smoothly, had a hard time closing the door.

Stayed in December 2023

Great place to stay.

Stayed in December 2023

Most comfortable hotel bed we’ve ever slept in

Stayed in October 2023

Food wasn't good. Took money out of my account twice for the room. What a huge mistake

Bed

Stayed in September 2023

Didn’t like that homeless people were laying on bench right outside hotel door. Price for valet is way too high. Surrounding area ok but too many homeless people around.

The hotel was nice. Clean. Staff was nice.

Stayed in August 2023

Most of staff were very helpful

Stayed in August 2023

They did not clean the room unless we asked & we did not know that

Breakfast was great

Stayed in July 2023

The facility on line said it had a spa packaged But when my sister and I got there No spa on the facility

It’s a clean and friendly environment

Stayed in July 2023

The mandatory valet parking for $40 a day was a problem. We usually park our own car in the garage and get a luggage cart and bring our own luggage into our room. Also, we had our dog with us which made using the valet and the luggage service even more difficult, but there was no option to the valet parking except a pay by the hour lot across the street which was insecure and also very expensive. Once inside the hotel the buss boy who was an elderly gentleman,not a boy, harassed us to death to take the luggage up to our room for us. We were already loaded onto the luggage cart and had absolutely no need of him to just push the cart up to the room and then put his hand out for a tip.. Also, there was no directory to the hotel in our room, no room service menu, nothing. We would have ordered room service for breakfast both mornings we were there, but no menu, so we ended up using Door Dash instead. We also used Door Dash to get our meals. We would have liked to at least be able to consider the room service menu for lunch and dinner, but there was absolutely no info about anything in the room. I asked the front desk about this at exit and they gave me some answer I didn't quite understand about it being on the telephone and also on the TV, but I didn't see anything and I looked everywhere. The lovely king bed should have been comfortable, but I woke up with a horrible back ache and so did my husband. There was a Starbucks counter for breakfast, but my husband stood there for over 10 minutes until someone showed up to take his coffee order. He had to be called from another place in the hotel and he seemed in a hurry the entire time he was there. For the outrageous amount I paid for this room, it really wasn't a good stay. The hotel itself is beautiful. It's a shame that the services weren't as beautiful by any stretch of the imagination. Nothing was free. There wasn't even any free coffee in the morning that we could find.

The location was incredible. It was across the street from the concert venue for Justin Hayward.

Stayed in June 2023

Pillows were flat.

Good, but should be discounted or included for those at hotel.

Stayed in June 2023

The floor layout is awkward. A long walk to the rooms

It was in a central location

Stayed in May 2023

valet service…VERY UNPROFESSIONAL!!! Especially the supervisor that was working when we checked out that morning…downtown traffic and location

cleaniness and comfort

Stayed in April 2023

Room had a particular odor. Brown stain noted on window curtain.

Bed was comfortable. Hotel in a good location.

Stayed in April 2023

The size of the hotel may imply a long walk with bags if you are staying in one of the extremities. The parking valet seems expensive, considering there is a public parking literally in the front of the hotel. We only stood for one night but it seems that there is still no service in the room during your multiday staying unless you order it. It's hard to believe a chain such as Hilton, keeping this option.

The rooms are comfortable and the bathrooms seem recently renovated. It's a very large hotel, so you may have to walk a lot till you reach the room. Great breakfast which includes waffles that the kids loved. There was a misunderstanding with our rate which was supposed to include breakfast, but the Hotel promptly recognized it and fixed it.

Stayed in April 2023

I didn’t like the price of my entire stay. Almost 350$ for one night (late check in and check out the next morning). I couldn’t believer that the hotel charges it guests $1 for bottles of water in the room (that are normally complimentary in any other hotel in the world!). The parking fee was absurd given that my car was parked out in the streeetllt somewhere (40$).

Stayed in March 2023

Pretty pricey

loved the access to the Executive lounge

Stayed in January 2023

The service at the bar area. Felt as if we were a bother to the bartender.

Location and room were great. majority of staff was nice and accommodating.

Stayed in January 2023

Tight parking One way streets Expensive

Comfortable beds. Convenient location.

Stayed in October 2022

staff at 9 am for cleaning banging on my door. I have until 11 am to check out.

pretty properly and lots of friendly staff! if I come to Richmond again I will sure come to this property

Stayed in August 2022

When we checked into the room there were a few stains on my sheets, but it wasn't that big of a deal because they appeared to have been washed and clean. However, my friend and I found a shirt sitting in the desk chair that did not belong to us and must have been left by a previous guest.

The staff at the front desk were super friendly and helpful in checking us in. The valet service was incredible too! The woman that helped me was extremely friendly and made the process quick and easy.

Stayed in August 2022