Dirty rugs and elevator broken

Clean for the most part

Stayed in April 2024

Elevator not working! And didn’t tell us until after we checked in. No help getting our luggage upstairs.

Right on our route

Stayed in April 2024

The elevator was broken.

Stayed in March 2024

The bed was a little too firm and no windows that open so no fresh air- had to run the AC as the room was too hot but it was 37 outside. Felt a bit stale and stuffy

Loved the pastries and the coffee and keyless check in. the decor on the lobby was nice too, Friendly staff at breakfast. Room was very clean

Stayed in November 2023

Mattress could have been more comfortable

Clean, courteous.

Stayed in November 2023

There was a significant gap between my door frame and door, near the bottom, large enough to where I could actually see through to the hallway. As a single woman that’s very concerning.

Location was good, clean as always. I can’t really say much as I was only there long enough to sleep and shower, we didn’t even get breakfast.

Stayed in August 2023

When I first arrived to the hotel around 4:30 p.m the person (Garth) at the front desk gave me the key to a room on the third floor on the very end of the hall(303), that didn't work. After we had taken all our luggage to this room. I had to go back to the front desk to ask for another room key and a room on the first floor. I put in my accommodation for a walk-in shower and I didn't get it. Thank God I didn't fall getting out that tub/shower. After I ask for a room on the first floor everything was alright except the fitted sheet did not fit the bed, so we slept ok.

I didn't eat any breakfast. I only wanted coffee. The coffee area was very clean and the coffee was good as always.

Stayed in July 2023

The air conditioner in our room made a horrible racket all night long. Also, there was a roach in the bathroom.

Great location. I like the set up the room. The breakfast was great.

Stayed in June 2023

The only down side was being woke up at 7am to a fire alarm, someone burnt the toast.

rooms were ready and clean when we arrived. Pool was nice went in a few times.

Stayed in April 2023

quiet

Stayed in October 2022

see above about the black mold. overall all else was great. staff were great.

all very impressive except black mold in the bathroom and very musty smell. Why is there was no bathroom exhaust fan? Has the carpet been wet?

Stayed in July 2022

Was pretty good

Stayed in May 2022

I contacted the hotel in advance the week before (and commented in my original scheduling) to request joined rooms bc we have a large family and need to be close, on arrival the rooms were on different floors and sides of the building. The desk rep did try to fix it and placed up as close as possible, which was 2 rooms and an elevator away.

Very clean and convenient location. Pool was nice and plenty of towels.

Stayed in May 2022

Clean, comfortable, nice looking room. Good price.

Stayed in November 2021

AC/heating system was noisy

Location was excellent

Stayed in October 2021

needed more variety

Stayed in September 2021

The staff was amazing and always eager to be helpful

Stayed in May 2024

The elevator in the hotel wasn't working, yes, I understand that it is a possibility that things break. However, my co-worker has a hard time with stairs and when I asked the person at the desk he showed no interest at all in trying to help us with any type of solution. He straight out said "The elevator is broken", which I already knew. The person at the counter didn't even apologize or offer a discount or anything at all. I do love Hampton Hotels, I believe they are the best and when I travel I plan to stay at Hampton. This visit though was very disappointing especially when you chose Hamtom over what my company offered me.

As always, very clean, the rooms are great, have 2 beds and the breakfast is THE BEST!!

Stayed in March 2024

Elevators were broken and we had to use the stairs. That’s an issue when you can’t walk.

Stayed in March 2024

Luke warm shower mis information about "heated" loud halls .

Big bed nice TV convenience

Stayed in March 2024

The elevator was not working. We were originally given keys to a room. When we went inside, the room was already occupied. We went back and got new keys and a new room number. There were no water fountains anywhere. The water temperature in the shower was very sensitive and difficult to find an in-between between very cold and very hot. The provided lotion smelled bad. There was not enough lighting in the room.

The employee who checked us in was very friendly and apologetic when a mistake was made. Breakfast was pretty good. Our (correct) room was clean and comfortable.

Stayed in March 2024

Upon our arrival we were informed that the internet was not working and the television was not working. This continued to remain this way for a few hours. We were never given a courtesy call or notice as to when the service was fixed. We had to keep checking for the service multiple time throughout our stay. It was an inconvenience. We were never given an accommodation nor a credit for our inconvenience.

Comfort and cleanliness

Stayed in February 2024

It was a pleasure

Stayed in November 2023

The location was close to the highway.

Stayed in October 2023