Reviews of LUSTER Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Avenida Casal Ribeiro Número 48, Arroios, 1000-091 Lisbon, Portugal
#29 of 395 hotels in Lisbon
Guests' ChoiceReview Score
Based on 358 hotel reviews
9.2Score breakdown
-
Cleanliness
9.6
-
Comfort
9.6
-
Location
8.8
-
Facilities
9.4
-
Staff
9.6
-
Value for money
9.0
-
Free Wifi
9.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: June 1, 2024
Garland
United States of America3 Reviews10“Would definitely stay there again.”- • Leisure trip
- • Couple
- • Twin Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
The property was modern elegant. Much indirect lighting used throughout the hotel and in the rooms. All furnishings were nice and the rooms were absent any noise from the street, the hallways/corridors or nearby elevators. All the staff from the front desk to the restaurant and bar were pleasant and helpful and made you feel welcome.
Stayed in May 2024
-
Reviewed: May 29, 2024
Tim
Ireland7 Reviews10Exceptional- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was excellent
Service,food and cleanliness of the room
Stayed in May 2024
-
Reviewed: May 27, 2024
Sabrina
Belgium7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Duplex Suite with Pool View
- • Stayed 2 nights
- • Submitted from a mobile device
Extremely friendly staff!
Stayed in May 2024
-
Reviewed: May 26, 2024
Sara
Switzerland7 Reviews10“Excellent”- • Leisure trip
- • Couple
- • Double Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
Style, decor, room facilities, pool, courtesy
Stayed in May 2024
-
Reviewed: May 26, 2024
Audrey
United Kingdom4 Reviews10“Fabulous stay we would definitely recommend the hotel it was lovely”- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
Needed a taxi to get everywhere
Decor was lovely it all had a very calm atmosphere & a gorgeous smell everywhere.
Stayed in May 2024
-
Reviewed: May 25, 2024
Janelle
Canada6 Reviews10“I felt so comfortable and relaxed at the Luster. From check in, to lounging pool side, enjoying the spa and check out, e”- • Leisure trip
- • Travelers with friends
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Snack and dinner options could be better.
The pool and spa facility were impeccable.
Stayed in May 2024
-
Reviewed: May 24, 2024
Mary
Ireland23 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 3 nights
- • Submitted from a mobile device
No massage service available in the hotel.
Staff were very helpful. Room and balcony were beautiful! Slightly outside city centre but easily accessible with bolt.
Stayed in April 2024
-
Reviewed: May 24, 2024
Julia
Germany24 Reviews1 helpful vote10“Incredible design hotel in the center of Lisbon”- • Leisure trip
- • Couple
- • Double Room with Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
Everything was perfect. Only breakfast could’ve had some more variety.
Very modern and chic design, incredibly clean facilities, and amazing spa.
Stayed in May 2024
-
Reviewed: May 23, 2024
Pier
United States of America1 review10“It is a lovely hotel with equally nice staff and amenities. I love the robes and water in the room.”- • Leisure trip
- • Group
- • Single Room
- • Stayed 5 nights
Wash cloths wold be nice.
Delicious and fresh with lots of choice.
Stayed in May 2024
-
Reviewed: May 23, 2024
Reva
United States of America13 Reviews2 helpful votes8.0“Very good hotel- would recommend.”- • Leisure trip
- • Group
- • Single Room
- • Stayed 5 nights
- • Submitted from a mobile device
Nice room, attentive staff, convenient location.
Stayed in May 2024
-
Reviewed: May 14, 2024
Linda
United States of America6 Reviews10“Outstanding Stay at the Luster Hotel!”- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 4 nights
- • Submitted from a mobile device
Breakfast and each meal we ate there was delicious! Wonderful staff all around! Also given complimentary champagne and chocolates to celebrate our anniversary. Metro and Uber readily nearby. Highly recommend staying there
Stayed in May 2024
-
Reviewed: May 12, 2024
Geraldine
Ireland1 review10“Truly relaxing and super friendly with great food and drinks”- • Leisure trip
- • Family with young children
- • Double Room with Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
Staff couldn’t be any more helpful or pleasant. Hotel spotless and breakfast absolutely fantastic. The wellness and spa centre is a bonus
Stayed in May 2024
-
Reviewed: May 11, 2024
Linda
United States of America6 Reviews10“A Happy & Memorable stay at the Luster!”- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
Nothing to dislike, just a great stay
The Lusker Hotel is lovely with an exceptional staff who were always pleasant and ready to assist us. The anniversary sparkling wine, chocolates and other treats given touched our hearts. The food (breakfast & dinner) at Qui Mais Non was delicious and sometimes better at a few restaurants where we dined.
Stayed in May 2024
-
Reviewed: May 5, 2024
Reema
Switzerland33 Reviews7 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Double Room with City View
- • Stayed 5 nights
- • Submitted from a mobile device
I called the hotel before booking and was told that the OUTdoor pool was open at this time of the year, which was not the case. But did not miss it at the end so it was ok.
Loved the amazing location in Saldanha, which we felt was the BEST area overall. Metro and many restaurants just next door and a local vibe. Exceptional, super friendly and caring staff - went out of their way to make our stay unforgettable. Felt home and so good thanks to them! Delicious breakfast with fresh, quality products including healthy options. Coffee and other drinks available all day at reception/lobby area. Safe area. Comfortable bed, overall design and feel. Will surely come back next time in Lisbon!
Stayed in April 2024
-
Reviewed: May 5, 2024
Shaul
United States of America6 Reviews1 helpful vote10“It was delightful”- • Leisure trip
- • Couple
- • Double Room with City View
- • Stayed 3 nights
- • Submitted from a mobile device
Super Nice staff and very comfortable bed
Stayed in May 2024
-
Reviewed: May 4, 2024
Giovanni
Italy29 Reviews2 helpful votes9.0Wonderful- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
The luster is a great hotel for being in Lisbon. I strongly suggest it.
Stayed in March 2024
-
Reviewed: May 3, 2024
Edward
United States of America18 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double Room with Balcony
- • Stayed 3 nights
- • Submitted from a mobile device
I found the room to be a bit small it was difficult to move around in having two large pieces of luggage. The location although in the center of Lisbon, and close to a metro station, still made it a bit difficult to get to areas like Old Town. Also, there are not a lot of restaurant options around the hotel in the evening.
The hotel staff was very helpful in accommodating. The breakfast in the hotel was fantastic, along with all the amenities.
Stayed in May 2024
-
Reviewed: May 2, 2024
Xin
Ireland1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
The elevator was small with a sound and the room was a little small. Just table opposite of the bed to small for computer to comfort to get things done. I don’t like the table go with TV protect by a screen.
Room very clean, Toilets and bathroom design are nice.
Stayed in May 2024
-
Reviewed: April 30, 2024
Shane
Ireland1 review10“Exceptional”- • Leisure trip
- • Couple
- • Double Room with City View
- • Stayed 5 nights
Breakfast buffet had a lovely selection each morning, the wellness centre was amazing as well as the steam room and sauna. The staff were so polite, kind and really went above and beyond for us! Especially one receptionist, I can't remember her name but she was just the absolute best and made everything so smooth and simple whilst being so accommodating!
Stayed in April 2024
-
Reviewed: April 24, 2024
Claudiu
Austria3 Reviews10“Clean. Modern. Pretty good position. Top class hotel.”- • Leisure trip
- • Family with young children
- • Double Room with City View
- • Stayed 4 nights
- • Submitted from a mobile device
Would’ve enjoyed some more vegetables variety at breakfast. Also some sausagea or bacon would’ve been nice. But instead we had the possibility to order eggs benedict and other stuff, which was cool.
Very clean and modern. Outstanding design in the rooms. High quality. Everything branded with the hotel’s logo. Really nice and extremly clean. Pharmacy clean. Coffe, tea, still and sparkling water, pasteis de nata, always available in the lobby. Sparkling cooled wine available at breakfast.
Stayed in April 2024
-
Reviewed: April 21, 2024
Alexandra
United Kingdom32 Reviews1 helpful vote8.0“Beautiful but noisy hotel”- • Leisure trip
- • Solo traveler
- • Double Room with City View
- • Stayed 4 nights
I wasn't able to sleep well, and that's really the main purpose of the hotel. Someone was slamming the doors so hard the walls were shaking, and this started at 7 am on a Sunday and continued on Monday. I think it got a bit better after I reported it to staff, but there's not much they can do if the hotel is built in a way that closing a door in one room makes the walls shake in another. Also, the water in the shower kept changing temperature from hot to cold and back, very annoying.
This should have been an amazing experience. The hotel is beautiful and the staff are amazing, they even left a gift for me on my birthday (a part of that gift was a bottle of wine and I don't drink alcohol, so that was a bit weird).
Stayed in April 2024
-
Reviewed: April 21, 2024
Dejan
Denmark5 Reviews1 helpful vote10“New, modern and clean.”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
I could not open a window, but the rooms have very good automatic ventilation so no big problem.
Clean and modern. Extremely friendly and helpful staff. This is the best hotel I have visited in Europe.
Stayed in April 2024
-
Reviewed: April 18, 2024
Melanie
Portugal1 review9.0“Over all, amazing experience! Definitely to repeat, and to recommend!”- • Leisure trip
- • Couple
- • Double Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
The check out could be friendlier! But was ok
Very nice breakfast and the staff in the morning superb!
Stayed in April 2024
-
Reviewed: April 10, 2024
Einav
Israel23 Reviews1 helpful vote10“Perfect”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
- • Submitted from a mobile device
During rush hours it was hard to get outside with Uber in short time.
High level hotel. Felt like 5+ stars. The environment was welcoming, super friendly staff. Breakfast had a wealth of food. The room was comfortable and clean.
Stayed in April 2024
