Jesmond Rd, Newcastle upon Tyne, NE2 1PR, United Kingdom
#37 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2896 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.7
Facilities
8.1
Staff
8.9
Value for money
7.9
Free WiFi
8.3
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End of dialog contentReviewed: 11 June 2024
Victoria
United KingdomThere isn’t enough space in the bathroom to put my toiletries
Very good location. Clean and a quiet room
Stayed in June 2024
Reviewed: 9 June 2024
Clare
United KingdomThe room looked a little tired and the bed was really small, it was also really warm and the air con didn’t seem to be working, we were also on a main road so although we did keep the window open it was noisy with traffic all night.
Location it was purposely picked for this and it’s was a short 10 min walk to the centre, although if driving the car park is an additional £11 per day.
Stayed in June 2024
Reviewed: 9 June 2024
Malcolm
United Kingdom#
#
Stayed in June 2024
Reviewed: 7 June 2024
James
United KingdomUnfortunately the accessible room did not meet our expectations. The shower did not have any grab bars or a seat. The chair, singular, was uncomfortable. The mattresses were old and I could hear the springs creaking as I turned.
The staff were very pleasant.
Stayed in June 2024
Reviewed: 4 June 2024
Geoffrey
United KingdomCar park is scruffy and dirty, access from upper level car park to reception is difficult with cases
Convenient location, friendly staff, generally a pleasant hotel to stay in
Stayed in May 2024
Reviewed: 3 June 2024
Barbara
United KingdomRoom dark, small and basic Like a maze trying to find it
Location Breakfast good Staff very helpful and polite- do all they can and nothing too much trouble
Stayed in June 2024
Reviewed: 3 June 2024
Clive
United KingdomRooms dated
Location
Stayed in April 2024
Reviewed: 2 June 2024
Sharon
United KingdomBreakfast was lovely
Stayed in June 2024
Reviewed: 2 June 2024
Helen
United KingdomThe location, and the fact that we could leave our luggage in a secure place as we arrived early.
Stayed in June 2024
Reviewed: 2 June 2024
Jonathan
United KingdomFelt the rooms we had could do with some updating, the carpet was old and showed some signs of wear and tear. The signage in the hotel was a bit confusing, easy to get lost when trying to find your room as some signs contradicted each other. There were some stains on the walls and on the ceiling in my room which, I think for the price of an executive room, shouldn’t be the case. One light was broken which, again, I feel for the price, shouldn’t be the case. The big bath in the room was fantastic as was the shower, but my friend, who paid the same price, didn’t have a bath in her room. This was a real shame as it wasn’t able to be rectified on our visit due to the hotel being fully booked.
Location is great, 8 minute metro ride from central station and the metro is right beside the hotel. The staff were very friendly and couldn’t have been nicer. Toiletries in the bathroom were amazing. Fully loaded complimentary mini fridge which was a nice touch.
Stayed in June 2024
Reviewed: 1 June 2024
Nick
United KingdomI was woken up, noise from neighbouring room.
Nice variety of food and drink.
Stayed in June 2024
Reviewed: 1 June 2024
Chris
United KingdomStaff very friendly
Stayed in June 2024
Reviewed: 30 May 2024
Barry
United KingdomParking space very tight. Parking charge when staying at the hotel excessive. View from the room a wall and air conditioning unit two people one seat no bar in the function room
Convenient location. Very pleasant staff
Stayed in May 2024
Reviewed: 29 May 2024
Omar
AustraliaNothings
The service
Stayed in May 2024
Reviewed: 28 May 2024
Sheena
United KingdomEverything satisfactory!
Courteous, friendly staff. Lovely breakfast Very good value.
Stayed in May 2024
Reviewed: 27 May 2024
Chris
United KingdomTV had some issues connecting, the program kept dropping out. Bathroom fan was noisy and sounded like it was on its last legs.
Handy to metro. Full cooked breakfast was good value.
Stayed in May 2024
Reviewed: 26 May 2024
Robert
United KingdomWas dissappointed with a shower head in the bath. Not sure if that's the normal set up in the hotel, but I think it's a little dated and would much prefer a walk in shower.
Staff were very helpful throughout our stay. We had a lovely meal at the Italian restaurant in the evening and breakfast was good too. Room was spacious and we had a very comfy and massive bed. We both slept very well.
Stayed in May 2024
Reviewed: 26 May 2024
Glenn
United KingdomOn Sunday morning we were woken by visitors to a room down the corridor. They returned three times between 5:30am and about 7am, excitable and noisy at the end of a night out. We complained to them and they apologised - said they were not staying and just wanted to say goodbye, clearly the worse for wear
The room and shower facilities were clean and good, the bed comfortable. We did not have breakfast or use any other facilities
Stayed in May 2024
Reviewed: 23 May 2024
Overend
United KingdomRoom was a little on small size. Bed wasn't the best.
Friendly and welcoming staff. Clean hotel in good location. Good breakfast and could park on site at a reasonable price.
Stayed in May 2024
Reviewed: 23 May 2024
Kevin
United KingdomEvening meal. Not cheap. No vegetables. Meal - menu small.
Breakfast - good. Room - nice. Evening meal - OK & no more.
Stayed in May 2024
Reviewed: 20 May 2024
Catherine
United KingdomRoom much smaller than we expected and very ‘dark and dingy’ overlooking the air on unit (Room 116)
Central location. Very friendly and helpful staff. Good facilities and on site parking. Clean room.
Stayed in May 2024
Reviewed: 19 May 2024
Miguel
United Kingdomthe bathroom had a very strong damp smell
location
Stayed in May 2024
Reviewed: 19 May 2024
Anthony
United KingdomPoor cleanliness
Staff were very good in all departments
Stayed in May 2024
Reviewed: 18 May 2024
Anne
United KingdomThe bathroom was abit dated and could do with a bit upgrading
Good overnight stay .Clean room .Comfirtable bed with an array of pillows to choose from.Staf f were all friendly and helpful..The hotel has plenty of facilities restaurant , bar gym which we did not use this time .
Stayed in May 2024
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