Ewloe, Garden City, CH5 3YB, United Kingdom
#1 of 1 hotels in Garden City
Guests' ChoiceBased on 1465 hotel reviews
7.2Cleanliness
7.7
Comfort
7.9
Location
8.2
Facilities
7.6
Staff
8.5
Value for money
7.2
Free WiFi
7.3
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End of dialog contentReviewed: 10 June 2024
Michael
United KingdomBreakfast
Stayed in May 2024
Reviewed: 18 May 2024
Joan
United KingdomThe moist grill bar
The room was very comfortable. The staff were friendly. The grill bar was too noisy for my liking and the hotel is not adjacent to other dining options
Stayed in May 2024
Reviewed: 16 May 2024
Emma
United KingdomPoor experience at check in, no staff to greet us and when they did eventually turn up they were rude. We complained and were given some money back which was appreciated. The shower leaked and seal on bath plug was broken so water didn't stay in the tub.
Good location, good food, comfortable bed, large room, good facilities in the hotel.
Stayed in May 2024
Reviewed: 16 May 2024
Steve
United KingdomThere were not enough power sockets in the room, no sockets next to the bed at all
Facilities in the hotel were great The bar was comfortable done good food and great selection of beer, which was needed after a hard days work Breakfast was great and good value for money
Stayed in March 2024
Reviewed: 12 May 2024
Kerstin
GermanyRestaurant loud - like a sports-bar - and uncomfortable, Food - Nacchos - were not properly cooked, wrong burger was delivered. Had to wait for food while kitchen staff went to get cheese - on a working day. Hot water availability not up to modern expectations - not always available, temperature while showering kept changing. Building relatively new. On towel change only one towel was replaced, although two were taken away. We had to go twice to the reception for the towel to be delivered - after 15 min -, as there is no phone in the room. Staff did not empty bins/restock tea an coffee on that day - in spite of the fact that the room had been available before 12 o'clock for service. The same happened the following day. Gym ok - but 5 pounds for this small gym seems a bit expensive.
Breakfast Hostess Heather - she was really good.
Stayed in May 2024
Reviewed: 7 May 2024
Sheena
United KingdomVery noisy kids running round out of control late at night toilet didnt flush probably
Breakfast was good except one morning mushrooms weren't cooked probably otherwise good .
Stayed in May 2024
Reviewed: 28 April 2024
Helen
United KingdomThe food is just ok but nothing you would rave about.The rain comes in when you are sitting in the conservertory part.
Room really good bed comfy.Staff great.
Stayed in April 2024
Reviewed: 28 April 2024
Leah
United KingdomThat's the leisure facilitie wer always so busy and we had to wait couple time for it to become available
All staff were welcoming and friendly and location was good
Stayed in April 2024
Reviewed: 21 April 2024
Kim
AustraliaThe rooms themselves are a little bit run down, mold on bathroom ceiling. Breakfast seemed to be a bit of a mess, with no eggs, and very little cooked food left.
The staff were very helpful regarding an issue with my room and moved me straight away. I liked the way the girls at reception introduced themselves and were very approachable and friendly. The best was extremely comfortable.
Stayed in April 2024
Reviewed: 16 April 2024
Catherine
United KingdomThe staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 15 April 2024
James
United KingdomBetter drinks machines at breakfast.
The staff were very helpful and polite the breakfast was good but the drinks machines were poor just as well there is a Starbucks on site, genuinely very good for the room price, great value.
Stayed in April 2024
Reviewed: 14 April 2024
Gary
United KingdomElectronic check-in was farcical. It didn't work, and for something that's supposed to make check-in quicker and more efficient, it took 3 x staff members to eventually check me in. Pub / Grill for eating was far too noisy, not a pleasant environment for a meal, and not particularly clean either. Got my.order wrong as well.
Room was clean, Bedwas comfortable, staff were friendly.
Stayed in April 2024
Reviewed: 14 April 2024
Hannah
United KingdomHotel tired and a little overpriced.
Bed was very comfortable
Stayed in April 2024
Reviewed: 4 April 2024
Shaun
United KingdomThe main attraction to where we choose to book is if there is a pool. Unfortunately, they had maintenance on the pool, so it was closed during our stay. We was only notified a day before, as we'd used booking.com they wouldn't allow us to change to another village hotel, which is fair, but when paying you expect all facilities advertised to be open unless stated otherwise. All they could say is you'd have to pay extra for the pool anyway if it was open, yes £5 which we had counted for. I do feel the hotel should have notified booking.com as we would not have booked it otherwise. We will stay again, but we will be calling before to ensure the pool facilities are open.
Hotel its self is lovely, clean and situated in a good area.
Stayed in February 2024
Reviewed: 25 March 2024
Cheryl
United KingdomSlightly worrying when I arrived that the hotel said they had been over booked. If I had arrived any later there would have been no room at the inn. I arrived within the times I had stated.
Well appointed, good breakfast
Stayed in February 2024
Reviewed: 24 March 2024
Helen
United KingdomLeaking conseratory roof multiple leaks staff treated it like it was nothing not good if you want a wedding there
Breakfast lovely location very easy to get too.staff very polite and helpful.
Stayed in March 2024
Reviewed: 24 March 2024
Martin
United KingdomUnaware I hd to pay extra for parking
Stayed in March 2024
Reviewed: 16 March 2024
Nicola
United KingdomWe had prepaid for breakfast and everyone wanted eggs. My parents were there also as had stayed in a different room. We were told there were only 2 eggs left. I find this absolutely ridiculous. We were by no means last to breakfast it still had at least an hour to run. My children basically had a piece of toast and we paid full price. The staff in restaurant a rather loud lady wasn't at all bothered and told us just the way it is!! We were visiting from Scotland and were checking out to head to my grandads funeral. I was unable to bring up my dissatisfaction at reception due to another guest having a very loud argument with 3 members of staff about something he wasn't happy with. It's such a shame that breakfast and restaurant staff let this down as our room was amazing
Our room was amazing so spacious
Stayed in January 2024
Reviewed: 3 March 2024
Sirsimon
United KingdomThe room (initially) but this was resolved and we were moved. Also the breakfast … will remember not to pay extra for this in future and go to a harvester where it’s cooked ‘to order’
The staff /management at the reception were most helpful
Stayed in March 2024
Reviewed: 2 March 2024
Sharon
United KingdomThe bedroom furniture was very warn made the room look un loved. The menu in the restaurant was limited and expensive.
Location was good easy to find
Stayed in March 2024
Reviewed: 26 February 2024
Hughes
United KingdomThe rooms lacked sockets near the bed to charge mobile phones and to plug in a cpap machine. The only socket available was at the opposite side of the room. Although the cable was long enough to reach. The machine was still out of arms reach, which meant that I kept getting woken up by getting tangled up in the tubing. If the machine was nearer my head, then the tubing would have been OK.
The staff and location.
Stayed in February 2024
Reviewed: 22 February 2024
Kelly
United KingdomNo glass or cup in bathroom for teeth washing
Stayed in February 2024
Reviewed: 15 February 2024
John
United KingdomYou can hear everything happening in the corridor. Cleaners having a full blown conversation outside your room at 9am is not the best way to be woken up.
Nice hotel and staff. Breakfast was nice.
Stayed in February 2024
Reviewed: 11 February 2024
Paul
United KingdomLoud heater / air con system in Lou he
Spacious
Stayed in November 2023
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