Neville Street, Newcastle upon Tyne, NE1 5DF, United Kingdom
#30 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 6171 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.3
Staff
9.0
Value for money
8.2
Free WiFi
8.2
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End of dialog contentReviewed: 10 June 2024
Colin
United KingdomNothing!
Room was comfortable, and location next to the station was perfect after our train was cancelled due to flooding Good breakfast
Stayed in April 2024
Reviewed: 9 June 2024
Andrew
United KingdomRefundable deposit may be off putting for some guests, but no major complaints about the hotel. Some of the corridors have lots of mini-staircases (old building perhaps). Not an issue for me, but something other guests may want to consider.
Very good location - opposite Newcastle station, so a good base for getting around. Still fairly quiet despite this and clean room. Helpful staff at reception, though only stayed the one night so nothing to request.
Stayed in June 2024
Reviewed: 9 June 2024
Lorraine
United KingdomExcellent value for money, Nikita on reception was very helpful and ensured we enjoyed our stay.
Stayed in June 2024
Reviewed: 8 June 2024
Daniel
United KingdomFriendly, clean accm and when I got wrong room, staff very helpful in righting my mistake
Stayed in June 2024
Reviewed: 7 June 2024
Rebecca
United KingdomRoom was a little warm and no thermostat. Shower was basic but worked - struggle for my tall friend but would stay again
Perfect location, comfy beds, lovely staff and very clean
Stayed in June 2024
Reviewed: 7 June 2024
Cowan
United KingdomGreat hotel, not much sleep though, very noisy outside during the night,
Stayed in June 2024
Reviewed: 6 June 2024
Karen
United KingdomShower in room disappointing Room needs a little updating
Perfectly situated , plenty of of hot water friendly staff.
Stayed in June 2024
Reviewed: 6 June 2024
Natalie
United KingdomThe bed was a bit small and the carpet wasn’t covering the whole floor beside the bed so you couldnt put anything down there
Location, price
Stayed in June 2024
Reviewed: 6 June 2024
Gary
United KingdomThe property was exceptional. However the heat in the room was unbearable. 2 fans were provided but this was not sufficient to cool the room down. Air conditioning is desperately required.
Stayed in June 2024
Reviewed: 6 June 2024
Sylvain
United KingdomSuperb location, next to the train station and the football stadium is 15 minutes away. Nice breakfast.
Stayed in June 2024
Reviewed: 5 June 2024
Mohamed
United KingdomNothing
Location Staff very friendly Clean rooms
Stayed in June 2024
Reviewed: 5 June 2024
Karen
United KingdomThe room was very hot, even with the window open, no air con.
Great location and friendly, helpful staff.
Stayed in May 2024
Reviewed: 5 June 2024
Atkins
United KingdomNothing to dislike
Excellent location clean and modern
Stayed in June 2024
Reviewed: 5 June 2024
Jonathan
United KingdomCar parking is extremely limited at only 18 spaces so this needs to be made clear prior to booking. Perhaps advance reservation needs to be introduced. I got lucky but others might not….
Very friendly staff and a superb location.
Stayed in June 2024
Reviewed: 4 June 2024
Susan
United KingdomQueue at check in at 3pm
Location and staff
Stayed in June 2024
Reviewed: 4 June 2024
David
United KingdomLocation, rooms and value for money.
Stayed in June 2024
Reviewed: 4 June 2024
Philip
United KingdomQuite warm, there was a fan but no aircon. Not sure what it would be like on a hot day
Large bed for a single room, fridge, desk, check in quite early (3) and checkout not too early (11). Right opposite the station but quiet.
Stayed in June 2024
Reviewed: 3 June 2024
Emma
United KingdomWe booked a basic room. Beds are very small and we really struggled to sleep. There was a group of us who came to stay and they got larger rooms that were amazing. Would definitely rebook with a larger room.
Rooms were absolutely spotless and the staff were so lovely.
Stayed in June 2024
Reviewed: 3 June 2024
Deborah
United Kingdomcomfort - the hotel is VERY warm and no air conditioning in the rooms noisy - opposite the train station which is very busy/noisy early in the morning (and you have to keep the window open because the room is soooooo hot) small things - hairdryer is attached inside a drawer so not easy to use and nowhere near a mirror
location - the hotel is well placed for travelling (train) plus parking decor - the rooms and reception areas are well maintained and clean reception staff - always polite and friendly
Stayed in May 2024
Reviewed: 3 June 2024
Kerry
United KingdomThe air con very noisy
Really big apartment
Stayed in June 2024
Reviewed: 2 June 2024
Laura
United KingdomRoom was really small, but we knew that on booking
Perfect location for arena. Staff helpful and room immaculate
Stayed in June 2024
Reviewed: 2 June 2024
Elena
Spainno free parking, small room
location, building, price
Stayed in April 2024
Reviewed: 2 June 2024
Michael
United KingdomPricey restaurant but many nearby options. Room floors creak with any steps, you can hear next door movement.
Beautiful hotel right across the street from the train station. Renovated to a high standard just a few years ago.
Stayed in May 2024
Reviewed: 2 June 2024
Ali
United KingdomWe stayed at the front of the hotel and the light from the hotel sign shone through at night. Could have used a blackout blind. The sheet didn’t fit the bed properly.
The location was brilliant, beds were really comfy, friendly staff who checked us in and security at night.
Stayed in June 2024
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