Nothing, everything was great

Great location between the quayside and the town centre. Easy walking distance of Central station too.

Stayed in May 2024

There was quite a noice from outside. Probably a airco unit. The bathroom is spacious, but personally i do not like shower fitted in the bath. In this case the showerhead was fixed to the wall which made standing under it almost impossible

It is all about location. Between te city centre and the Quayside this must be the perfect location in the city, Nice old building too. Breakfast is freshly made and good quality. Rooms are spacious with comfortable beds, small desk and a lounge chair.

Stayed in May 2024

Nothing at all.

Excellent location.Great bar and comfortable rooms. Staff were all excellent.

Stayed in May 2024

Noise from the street but not much you can do about that.

The room was amazing as was the breakfast.

Stayed in May 2024

Nothing

Very central, very comfy, looked great, breakfast was really good with a large selection on offer

Stayed in May 2024

Upon arrival, staff gave me a wrong room number so had to go downstairs again. Wifi was very choppy. Unfortunately no plugs by the bed to charge my phone.

Location is great. Rooms are very lovely.

Stayed in May 2024

Room 19 was down steep stairs Ceiling in bathroom a bit naf

Picked for location and price

Stayed in May 2024

Slightly more attention to dust!

Room was furnished to a good standard, bathroom was OK with shower over bath. Coffee/tea available. Complimentary water. The room was rather dusty and towel rail could have been cleaned better but overall we enjoyed the stay. Lots of steps up and down to the bedroom might not suit some people. Excellent breakfast choice.

Stayed in May 2024

Junior suite Nice big comfy bed, lovely shower, great central hotel

Stayed in May 2024

Nothing

Very clean and smart.

Stayed in May 2024

Unfortunately I didn't realise booking a standard double meant the bed would be so bad. The bed is one of the most important things during a hotel stay, I appreciate different people like different mattress but this mattress was so old it squeaked and echoed when you moved, we could feel the hexagonal metal springs jabbing into our side so the first night stay was terrible and not much sleep at all. I was quite upset as I could have stayed in a chain hotel with a much better bed for half the price. We did however ask reception for a mattress topper for the second night and the house keeping brought us a feather topper which some what helped disguise the springs a little better. It's worth also noting this is a small standard double bed so if you need more space, you would want to book a different room type. The shower was very small, I am small but this was a squash and the positioning of the shower head was very strange. The air con did not appear to work, we asked reception to turn it on for us but nothing seemed to come out and with it being a listed building you can't actually open the window to the outside only the inner PVC window. Which would be fine, except without the air con it was quite hot as we stayed in a bit of a heat wave. The room was a little tired looking and stains on the chair and carpets but overall it wasn't unclean just a little old.

The location was great, expected road noise so this didn't bother us much. The exterior was nice and the hotel staff were helpful and friendly. The downstairs bar was very nice but we didn't get to try it out as they had an issue with card payments when we went in. But it seemed popular and had great decor. The room was a good enough size for a standard double. The room decor was nice with the historic building wallpaper. I'd consider staying again if the price was cheaper for what you get or an offer on an upgrade with better comfort. I was able to add an extra night prior due to train strikes the next day and I appreciated the ease of this as it was already stressful.

Stayed in May 2024

Nothing really .

This is a perfect location for leisure and visiting Newcastle . It's a lovley boutique Hotel and very instagrammy ! The rooms are nice and have everything you need . The bar and breakfast areas are nice and the hotel has a good vibe . The staff were lovley all the girls from reception to the breakfast room were friendly. It's in the hub for nightlife and on a busy road but keep the windows closed and you're ok . We had breakfast which was good value .

Stayed in May 2024

The bed size could have possibly been larger, although it was a double room, so to be expected. Doors closing a little noisy at certain peak times, but again only to be expected really. We enjoyed our stay.

We liked the central location of the property. The staff were very accomodating and friendly. The room was clean, and had everything you needed. We liked the lovely restaurant/bar downstairs- very handy.

Stayed in May 2024

No issues.

The staff at reception were very kind and helpful. I didn't get the lady's name who was at the desk but she was very friendly and went the extra mile to make us feel comfortable and assist us as we had our 1 year old with us. Room was perfect.

Stayed in May 2024

nothing

it was pristine and the perfect size for us as a couple

Stayed in April 2024

The room could have been cleaner. Dust on top shelf in wardrobe dust on reading lamp, dried up toothpaste on side of sink. Easily accessible cobweb in the bathroom. It just didn't feel clean considering nowadays the expense of staying anywhere. Also the price for breakfast!!! I would suggest don't bother. We didn't. Lots of great places to eat at far more reasonable prices.

The location was very good. The staff were friendly. For what we needed it suited.

Stayed in May 2024

Friendly staff, great location, everything was fine.

Stayed in April 2024

Dust in parts of the room, shower was just ok.

Nice room and location

Stayed in April 2024

A small thing but we had to phone reception to have the air con adjusted (rather than have 'in room' control to choose a temperature below 19), this was sorted within 30 mins, so for our second night the temperature was more suited to us.

Great location for central Newcastle, the staff were friendly & helpful. The breakfast was very nice & cooked to (my very specific) order, would recommend eating at the restaurant within the hotel, Leila Lily's (good value for residents). The White Company toiletries provided smelled divine. Due to the quirky conversion of this Georgian building, be aware that there will very likely be a few steps to navigate to get to your room.

Stayed in May 2024

Tried to buy 2 drinks in the bar just before 10pm but was told the bar was closed.

Relaxed feel of hotel. Modern hotel with no areas looking tired & in need of updating.

Stayed in May 2024

Only had one set of towels when there was two of us staying.

Staff were really friendly and couldn’t help enough. Great location if you want to be right in the centre. Room was very clean and bed was soooo comfy

Stayed in May 2024

Sadly the bar closed early as we stayed midweek

Central location, lovely restaurant for breakfast

Stayed in April 2024

Brilliant breakfast. Super location. Very big room.

Stayed in May 2024

The meals on the ala carte menu were somewhat rich for our taste but still enjoyable.

All aspects of the hotel.

Stayed in May 2024