Massage is well over priced, restaurant food portions are small

The grounds were beautiful, staff was very pleasant and helpful. the breakfast was great, room was excellent

Stayed in June 2024

There was nothing to dislike

Absolutely superb Booked another stay

Stayed in June 2024

Nothing

Very high end hotel, gorgeous grounds and maintained to a high level throughout. I couldn’t see one issue with hotel and would stay again when in the area.

Stayed in May 2024

Only negative during our stay was that the button to work the electronic curtains didn't work but the staff were responsive and came to help immediately

Excellent location and excellent attention to detail. Staff were amazing as everyone from reception to the restaurant remembered we had booked for our wedding anniversary and congratulated us. We also had a complimentary dessert in the hotel room and also after dinner in the restaurant. The hotel was very clean with all the modern conveniences you would expect. Room was large with ensuite large bath tub and separate shower. Also had a dressing area in the bathroom for doing makeup, which my wife loved. Fridge was well stocked. Excellent spa facilities.

Stayed in June 2024

I loved it all

The staff, location, food. The whole experience was amazing.

Stayed in May 2024

Nothing

From the moment we arrived we felt looked after, the staff were so attentive and polite, nothing is too much trouble. This attention to detail and service continued throughout our stay, the hotel is spotlessly clean, the beds are super comfortable and rooms well appointed. The grounds are in excellent condition, you really feel relaxed and comfortable. Little details like an exceptional turn down service including water by your bed, slippers laid out, beds turned down, blinds closed and chocolates on your pillows. The spa was lovely and relaxing, We will definitely be back for sure.

Stayed in May 2024

Nothing

So modern, clean, comfortable what a treat

Stayed in May 2024

Left expensive pair of shorts in bathroom, called back to get them but didn’t get a reply

Everything was luxury

Stayed in April 2024

Sadly we had one bad experience with the cleaning of the room. We left the door open not disturb button on and when we got back to the room there was a note from room service saying call the Royal Service to get the room cleaned we spoke to them 3 times and they said they would clean the room while we were out for dinner We arrived back at 11.30pm and the room had not been cleaned .. when we called them they said it was too late to clean the room but came with new towels only Not good enough for a hotel of this standing

Location was ideal and the hotel was extremely smart

Stayed in April 2024

It was perfect

The whole place is fantastic, the rooms, the service it was all amazing

Stayed in March 2024

We stayed for one night and didn’t know you had to pay to use the spa on the 2nd day this is the first time I’ve come across this

The spa facilities were great

Stayed in March 2024

Nothing.

Everything.

Stayed in April 2024

A/C in the room was difficult to master. Some staff had a dismissive attitude in the restaurants, had to ask a lot of time to get what you need, no forward thinking.

The hotel is magical, very well located close to Windsor Royal Park, beautifully maintained and laid our. Great facilities, well equipped. Gym is amazing. Swimming pool and spa are perfect.

Stayed in April 2024

There isn't anything to note. The outside pool was out of action but that was explained due to new tiling being done. Perhaps they could have warned in advance?

The grounds are truly beautiful. I have to say that the standout feature of this hotel is the staff, they are so friendly and approachable, great service. The staff really go out of their way to greet you every time they see you. A wonderful stay for my partner's 30th birthday!

Stayed in March 2024

Food and drink expensive for what you get

Gorgeous hotel and lovely staff

Stayed in March 2024

From the moment you drive up, you know this castle-esque property is something special. The lobby is stunning and fresh flowers are everywhere. We loved the flavored water upon welcome and the attention to detail in the decor is second to none. The beds were extremely comfortable.

Stayed in March 2024

Nothing.

Everything is incredible at this hotel.

Stayed in March 2024

Nothing. No complaints whatever.

An exceptional Hotel, with high quality facilities throughout. Amazing staff who were always on hand, displaying guests comfort was their main priority. On behalf of my family, very well done to you all.

Stayed in March 2024

Nothing

The ambiance of the hotel is amazing

Stayed in February 2024

We asked at check in if we should make a dinner reservation and were told it wouldn’t be necessary. When we went down to eat the M restaurant was fully booked. Disappointing. We had small plates in the bar which were nice but not quite what we were hoping for.

The queen room was lovely and spacious for a weekend break. We enjoyed our time in the spa, gym and walking the vast grounds. Staff very kind and courteous.

Stayed in February 2024

Wall hooks in bathroom for towels & dressing gowns.

Stayed in February 2024

The restaurant we were booked into - wasn’t a pleasant experience. The first point I would like to make was when a member of staff started sweeping under our table, sweeping my partners feet, under the table, whilst we were eating our starters. I questioned if it needed to be done whilst we were eating and he said he wanted to keep the restaurant clean. I then suggested cleaning before the guests arrived (the mess was already there when we sat down) - which I found funny as none of our starters played were cleared away before our mains arrived. And even then, the plates weren’t removed, the new plates were squeezed onto the table. Before I requested to clear the table a little. The restaurant was half empty .. but the staff were super slow in servicing drinks - they were sat on the side for a good period of time before I went to the bar and collected them myself. I ordered a burger - I was told I had to have the burger ‘well done’ for health and safety reasons. Which I found odd.

The hotel as a whole is unbelievable. Nice bar area. Wonderful rooms. Friendly staff

Stayed in February 2024

Main pool was busy with kids on our first visit but nice and quiet the following day.

Excellent Stay. The staff went above and beyond to make our Valentines day stay as special as possible.

Stayed in February 2024

Nothing

The whole ambiance of the hotel is on another level it is just an amazing treat

Stayed in February 2024