Proctor House, 23-29 Side, Newcastle upon Tyne, NE1 3JL, United Kingdom
#43 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5684 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
9.0
Facilities
7.3
Staff
8.6
Value for money
8.2
Free WiFi
7.7
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End of dialog contentReviewed: 2 June 2024
David
United KingdomIt has to be understood that we are in our eighties, and these days totally unused to needing hotels of any sort. That said, we were very surprised to find that in our room there were just four items -- bed, small table, four coat hangers, TV. Particularly the absence of a chair seems to us bizarre. Probably we should have read your descriptions more carefully, but to have no sustenance on offer, not even a British cuppa, was disappointing. Inconsistently the toilet, having flushed properly, failed to stop refilling the cistern. We found that a little tinkering solved the problem, but at least one neighbouring room had water flowing, audibly, throughout the second of our two nights; we reported this before leaving.
The hotel was well situated. Our welcome was very friendly and efficient (Sophie). The hotel was clean, and we were impressed by the spotlessness of our room, particularly the en-suite. Taken in the round, our neighbouring guests were reasonably quiet. Traffic noise was very bearable.
Stayed in June 2024
Reviewed: 2 June 2024
Charlotte
New ZealandWeird stains on the curtains and bed headboard. Very noisy from the adjacent street.
Location was perfect
Stayed in June 2024
Reviewed: 1 June 2024
Sadie
United KingdomGood location, good soundproofing in the rooms
Stayed in June 2024
Reviewed: 1 June 2024
Christopher
United KingdomComfortable bed, clean bathroom, excellent shower. This place is exactly as advertised. Basic, clean and comfortable place to rest. No frills but clear about that from the outset.
Stayed in June 2024
Reviewed: 31 May 2024
Neomi
United KingdomGood location, staff were very friendly and helpful, clean
Stayed in May 2024
Reviewed: 31 May 2024
Andrea
United KingdomPaid for room with window at check in we where told they had double booked so we had a room with out window
Location was spot on
Stayed in May 2024
Reviewed: 30 May 2024
Campbell
United Kingdomgreat location for quayside and local bars / restaurants. Manager Alvaro was brilliant with helping us out during our stay. Star!
Stayed in May 2024
Reviewed: 29 May 2024
Julie
United KingdomHard pillows and light shining in the room
The cleanliness of the place.
Stayed in May 2024
Reviewed: 27 May 2024
Alfie
United KingdomThe rooms are a bit austere and almost cold feeling (although the heating was fine). I smashed a glass bottle when I dropped it because the bedroom floors are so hard! The grand building has inevitably lost a bit of its character. Although it's in a great location, the price I payed on a busy night in Newcastle couldn't be value for money.
The location is amazing, and it's lovely to see some of the character of the old building in the staircase. The room and common spaces were very clean and had what I needed. Staff were great.
Stayed in May 2024
Reviewed: 26 May 2024
Richmond
United KingdomLights in room kept going off even with the room entry card inserted . Needed light as room had no window. (my choice)
Location and price
Stayed in May 2024
Reviewed: 26 May 2024
Matthew
United KingdomStaff didn't look like they wanted to be there. The room was fine considering the budget price, but don't expect any luxury at this price point - not even a kettle in the room, and the mattress was very soft (each to their own...)
Great location
Stayed in May 2024
Reviewed: 25 May 2024
Ria
United KingdomNoisy at my side if the hotel the upper floor kept banging of stuff, people passing my hotel room door were noisy No kettle available inside the room
Affordable
Stayed in April 2024
Reviewed: 22 May 2024
Laura
United KingdomCould of had tea/ coffee facilities
Location
Stayed in May 2024
Reviewed: 20 May 2024
Sami
United KingdomThe morning staff the boy is little rude I didn’t like
In night the girl in counter is to good , in behaviour
Stayed in May 2024
Reviewed: 19 May 2024
Donna
United KingdomBed against wall, so had to climb over and no plug on other side
Location great, have used before
Stayed in May 2024
Reviewed: 18 May 2024
Anne
United KingdomWe were checking in and 2 people came in after us asking for directions etc. Instead of the receptionist asking them to wait whilst she was dealing with us. She didn't and started dealing with them and left us wsiting. Neither of the 2 were actually staying in the hotel.
I was a nice and clean hotel in a great location.
Stayed in May 2024
Reviewed: 18 May 2024
Keith
United KingdomNothing
Good location, excellent value
Stayed in May 2024
Reviewed: 18 May 2024
Cuthbertson
United KingdomLocation , I struggle with walking , not there fault but at the bottom of a hill
Comfortable bed , great shower
Stayed in May 2024
Reviewed: 16 May 2024
William
United KingdomRoom had a few problems explained to lady at reception who never done anything with the issues but later that day next reception lady sorted it out
Had problem with room and eventually got it sorted but only at 2nd attempt
Stayed in May 2024
Reviewed: 14 May 2024
Royaljibber
United KingdomI should of opted for a room with a window. My error.
Superb location. Basic hotel but clean and comfortable. Friendly staff. Good value for money.
Stayed in May 2024
Reviewed: 13 May 2024
Bart
United KingdomWe were woken up early in the morning by a group of drunk lads coming back from a night out, not the fault of the hotel.
Great location and amenities, staff friendly and helpful.
Stayed in May 2024
Reviewed: 10 May 2024
Stacy
United KingdomLocation, nice Steffens, clean and comfortable rooms.
Stayed in May 2024
Reviewed: 10 May 2024
Barbara-ann
United KingdomA bit loud at night
Location was fab staff amazing
Stayed in May 2024
Reviewed: 10 May 2024
David
United KingdomLovely budget hotel, very clean room right in the heart of newcastle’s quayside.
Stayed in May 2024
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