Parking is an issue and the temperature in the corridors is too high

The property in general is excellent

Stayed in June 2024

Parking charge, we parked 2 minutes down the road for £4 rather than £15

Close to where we needed to be, room was clean and spacious. Bed was comfortable and roll top bath and shower were amazing

Stayed in June 2024

Room could have been finished off better by the contractor, paint on items, edge of curtains in front of TV, water ingress onto carpet from patio doors. Cold water tap long time for cold water to come through, I would check on legionella for water system, don't drink water from tap!

Stayed in May 2024

Good location and nice, spacious, room. Pleasant staff, bar and restaurant on premises.

Stayed in June 2024

The bar has only one choice of lager on offer

Stayed in June 2024

Nothing at all.

The staff were fantastic and attentive.

Stayed in June 2024

Beautiful in every aspect. Friendly & attentive staff. Great food in the restaurant Excellent all round

Stayed in May 2024

I think the price of the room without breakfast was expensive, seemed strange to offer parking but it cost £15 overnight again expensive for considering the room was over £200 per night. The kitchen seemed to close quite early too. The staff in terms of helpfulness were a mixed bag some were very good and some less so. The breakfast offer was a little chaotic despite paying for the breakfast and it was just average.

The room was lovely as was the view. The manager left a birthday gift.

Stayed in June 2024

Nothing

The bedroom with the mezzanine bathroom.

Stayed in May 2024

There is no fault whatsoever it's perfect in every way I myself have been going since it opened for a coffee every Saturday with my friend and I love it

I have booked with this hotel on 2 occasions for my grandchildren 21st with their girlfriend/ boyfriend, and they have absolutely loved it

Stayed in May 2024

The late night room service menu was lacking in choice and the Croque Monsieur was not good value.

Staff excellent especially Suad who was on late night duty both nights. I was complimentary upgraded on the second night to avoid switching rooms which was much appreciated.

Stayed in May 2024

The room was a fantastic

Hotel was excellent. Has a great style.

Stayed in May 2024

Car Parking is dire and badly organised

facility

Stayed in May 2024

No complaints

Clean room and very comfortable bed.

Stayed in May 2024

Nothing I can think of.

Nice welcoming property, relaxing bar and fantastic bistro.

Stayed in May 2024

The barman was rude and condescending. Lacked people skills at every level. Room windows were dirty,window ledge was full of dust,window blind had broken slats.

Location was spot on for our needs.Reception staff were absolutely fabulous,warm and helpful.

Stayed in May 2024

Room service could have been extended to a later hour. By 10pm, nothing was available!

The on-site restaurant was good although the breakfast was the standout meal we had. Dinner was uneven. My family had an excellent beef bourguignon, and the mussels I ordered were delicious. I also had a steak, but it was underwhelming and overcooked. Overall the meal was still good especially the pot du chocolate!

Stayed in April 2024

There was a minor issue with cleanliness in the room but this was quickly put right by the staff and didn’t detract from our stay in any way.

This was our second visit here visiting our son at university. The location is ideal with an easy walk down to the river, the staff are friendly and welcoming. We will definitely stay here next time we come.

Stayed in May 2024

Nothing

Great room Best room I’ve ever stayed in

Stayed in May 2024

Nothing

It is unique in its build and decor.

Stayed in May 2024

Parking

Staff very professional and friendly.

Stayed in April 2024

So much character. The staff couldn’t do enough, fantastic facilities and the baths were amazing

Stayed in April 2024

Booked a room here for my adult son who was attending a fancy dress birthday party nearby. I mentioned that he was neurodiverse when I called to confirm. When he got to the hotel, they had put him in a room which had three steps down as you walked in, then you had two steps up to get to the bath and another three steps down to get to the sink. People who are neurodivergent sometimes (not always) have difficulties with spatial awareness and balance. This room was a death trap for someone like him and he would undoubtedly have fallen. He is a gentle soul and would probably not have complained, but I told him to go down immediately and change his room. Then he was put into an accessible room which was the only thing that they had available, but at least it was all on the flat with no trip hazards. The shower had a slippery metal floor and there were no grab rails. Luckily there was a non slip mat. He noticed that the alarm cord by shower and the loo were each tied up in little black bags high up. Unreachable if you were in a wheelchair😂😂 you do wonder! He commented that it was also quite noisy on the road outside. His train back to London on Sunday left at 14:32 so he requested a late checkout. He was charged £20 for this. In most of the Newcastle hotels we’ve stayed in this is something that was offered on a complimentary basis. We were already paying £200 for the ‘deluxe’ room per night. So penny pinching!

The hotel is very nice, front of house staff were lovely, as was the restaurant where he had a great meal. Very good location for the party I was attending.

Stayed in April 2024

Our air con (heating) worked very poorly, on all settings and fan speeds in cristal room. Car park is incredibly small Rooms are expensive but some are nice. So can be justified for a special occasion.

Hotel du vin is a lovely hotel with the more expensive rooms being very nice. Staff are always on point and helpful.

Stayed in April 2024