Gym could be better.

Small. Lovely roof terrace. Excellent staff. Very clean

Stayed in May 2024

The first room we were in had these gorgeous windows, the second room had almost no natural night and tiny windows even though it was technically an "upgrade". I would have liked the water replaced more consistently - some days they didn't give us new water.

The rooms were beautiful, location was excellent and the free champagne upon arrival was lovely. We also used the spa which was a unique and extremely relaxing experience!

Stayed in May 2024

While the room itself was beautiful, the walls were thin and there was a lot of street noise. The bathroom was a little dark and no vanity mirror. There was a conference on one of our days which meant service on the terrace was extremely slow. The smell of the hotel is specific. While I enjoyed it, others may be bothered by it. The gym was limited but cute.

We loved the staff. They were all so professional and friendly. The Asian restaurant was amazing. The quality of drinks on the terrace were great. The beds were comfy, good linens and towels. The shower was good and all amenities were provided. Overall, the stay was extremely comfortable and pleasant. We found the location perfect.

Stayed in May 2024

Very nice rooms and the loaction was perfect in the center of the city

Stayed in March 2024

quite noisy from the traffic

comfortable beds, great & delicious courtesy chocolate. Spacious in general but we also booked a bigger room.

Stayed in March 2024

The price of breakfast was expensive, so we opted out of that.

The staff were friendly, welcoming & helpful. The property was beautiful & the facilities fantastic The roof top bar was great

Stayed in March 2024

Amazing

Stayed in February 2024

Very nice staff!!! A warm welcome. The best breakfast ever.

Stayed in January 2024

Unfortunately there is no sunlight, which is something you have to be prepared for rooms of a lower standard. It's a pity that the pool is not heated in the cold season.

Great design, perfect location, sexy rooms. Definitely great for couples. Excellent drinks in the restaurant on the terrace.

Stayed in February 2024

Not much I didn’t like..

Location is superb

Stayed in February 2024

Clean, comfortable and good located

Stayed in January 2024

We asked for a late check out but they refused without any reason !! With a very rude answer just No , noting this is a 5 stars property ,

The property location is really good , and it’s clean , all the staff are very friendly , and we will for sure stay in this hotel again .

Stayed in December 2023

Only problem was having our bag stolen just outside front doors of the hotel

Great location staff was exceptional and really enjoyed roof top bar

Stayed in November 2023

nice staff, food is excellent, great location

Stayed in November 2023

The Junior Suite felt crowded, dark and weird and far from luxurious. There is no door to the bathroom, the shower leaks water all over the floor, is full of visible mold and has a bad smell, the room of the WC is minuscule, there are not enough garbage bins (none under the sink, none in the sitting room where the minibar and coffee maker are). The furniture is original and interesting, but uncomfortable to use (everything falls off the bedstands, the storage space for clothes is insufficient for a 3 adults room). The wooden floor, the doors and the walls have visible wear&tear signs. The sofa bed is impossible to sleep on, dreadful quality and shape of the springs and mattress, we took turns each night so that none of us had their back broken too badly by struggling to sleep on it on consecutive nights. Apart from the artistic concept, i still think a hotel room needs to be comfortable, ergonomic and pleasurable to live in for a while - unfortunately, it was not the case - and given the cost and the quality of other SLH properties, it was quite disappointing.

The concept is interesting, the art pieces around the room and common spaces are beautiful and the building itself is gorgeous and in a great location, in the heart of the city, with plenty of restaurants, cafes, shops and touristic attractions nearby. The lobby and rooftop terrace are lovely, good quality bed linen and towels, nice smell in the lobby, very attentive and friendly staff who have been nice and helpful everytime we interracted.

Stayed in October 2023

No usb ports in rooms.

Location, service, helpful staff, nice ambiance.

Stayed in October 2023

Probably the only thing I was missing was the balcony or a terrace in the room.

This hotel is wonderful, no questions asked. Great location, amazing interiors, hotel personnel doing absolutely everything and going above and beyond to make you feel comfortable. There is also a great SPA in the hotel and a rooftop bar is amazing. The hotel is Mayan culture themed and has a small but wonderful art exhibition. Everything is very clean, my bed was really comfortable and I also had this great bathtub in the room. I went to celebrate my Birthday and felt very celebrated on the day! I can also recommend the VIP breakfast, in summer on a rooftop it is a wonderful experience.

Stayed in August 2023

Room was quite dark, although your not in your room all day it became a little frustrating Room 301. Also, if you need a rest during the day ( my husband recently had a new hip and needs to elevate his leg for a few hours a day) forget it. The house keeping staff made lots of noise, scrapping chairs, loud banging sounds, trolleys rolling up and down. This went on from 9am to 6pm. Other than that we loved the place.

Great hotel & staff and in a fairly good location. The roof top restaurant was really nice and the food great too and I think it was very reasonable. The rooms were very clean. Lots of nice places to eat nearby. Didn't have breakfast included. The hotel smelled wonderful, I guess it came from the spa.

Stayed in September 2023

The gym was extra small, the price is too high

Staff was very nice, location and room was great

Stayed in September 2023

Sadly our room didn’t receive the turn down service. I had booked a double room and I was checked into a room with two singles, the lovely lady on reception indicated that they would change to the double during turn down to avoid any wait immediately. However as turn down didn’t happen, I was left with two singles, and also was disappointed with no turn down. Booking a 5 star, the turn down is something that makes a stay a little extra special. This was very disappointing as I love the idea of the art hotels and had considered staying in another of the chain elsewhere, but I won’t given this omission. No reply to my email to indicate this error, and then when attempting to discuss on reception in the morning they seemed a little helpless and just gave me a card of someone to contact. A few hours after check out I received a mail to say that turn down was refused, which is simply not true. This guest service is not what’s expected in a 5 star place - super disappointing!

Perfect location to explore Barcelona, very warm welcome from all staff at reception and concierge. Lovely room with a window that opened to let in fresh air, clean rooms and splendid linen. Lovely terrace on the roof and a small but serviceable gym.

Stayed in September 2023

Internet was bad and limited

Comfortable beds

Stayed in August 2023

Open plan bathroom means sleep is disturbed whenever anyone goes to use it. Stairs were also not safe for a toddler. Walls are quite thin and we could hear quite a bit of noise

Spacious rooms / duplex. Modern fittings.

Stayed in August 2023

Front of house staff and also had to pay upfront for 3 night stay which I never expirenced before at a hotel

Food was excellent

Stayed in July 2023

Cleaning staff kept trolleys infront of my room. Very noisy at times

Very good location

Stayed in June 2023