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Reviews of Sure Hotel by Best Western Mannheim City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

C 7, 9-11, 68159 Mannheim, Germany

#36 of 49 hotels in Mannheim

Guests' Choice

Review score

Based on 314 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.4

  • Location

    8.0

  • Facilities

    7.2

  • Staff

    8.3

  • Value for money

    7.6

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 10 June 2024

    8.0
    A good place for a night in Mannheim
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    We realised there was some hair on the walls of the bathroom, like it wasn't properly cleaned.

    A nice stay, well located, in the center of Mannheim. We had the top room with a balcony and that was really nice! The room was very comfortable and big, the bed was excellent. The shower was ok but tight. The breakfast really crowded!! The offer a parking place for your car for 10 EU the night. The stuff was nice!

    Stayed in June 2024

  • Reviewed: 22 May 2024

    7.0
    Clean & Comfortable stay at a reasonable price.
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    I think the hotel could have done with a bit more modernisation, everything seemed a little basic and bland but I can't complain for the price that the hotel was. There was a bit of a strange smell coming from the drains within the bathroom, I think maybe some mr muscle might be needed at some point. The only downside is the distance between the city centre and the hotel was quite a bit, me and my friends went out for food and drink in the evening and it took us a good 20-25 minutes to walk back to the hotel from near where the train station is.

    The hotel was in an acceptable standard, clean, tidy and all the necessary amenities were provided for the one night stay here. My room was clean and tidy, the bed was extremely comfy and I had a great nights sleep on the good quality mattress that was provided. Towels were provided for my shower the next morning. The room also had a TV, closet and a kettle as far as I remember. The bathroom appeared to be in a clean state and the shower was reasonably powerful to my recollection.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Queen Room with Partial Balcony
    • Stayed 1 night
    • Submitted via mobile

    Shortage of facilities such as toothpaste und slipers

    Cleaning is very good. Und comfortable.staffs are good.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    A pleasant and enjoyable hotel.
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Small bathroom. Breakfast room / seating very cozy!!

    It’s good location and quiet surrounding.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    Well-equipped room with good public transport connection and breakfast
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    The public toilet is available only during the breakfast time. The Wi-Fi is sometimes unstable. The friendliness of staff varies from person to person.

    It is close to different tram stops. Breakfast is good. There are two bottles of sparkling water as welcome drinks in the room.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Check in and check out has to be improved
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately, the most annoying comment you can think of was wrongly made at check-in, namely there is no reservation. As if that wasn't enough, the most annoying comment you can think of was wrongly made when checking out, namely that payment has not yet been made. such a shame.

    The location

    Stayed in May 2024

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Gampang parkir

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights

    the fact that we were not given extra pillows when we asked for them, even though we needed them for myosceletical purposes.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    A standard business hotel.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    The toilet at reception was closed outside of working hours.

    Brekfast was good. Everything was up to expectations. It is a business hotel. It's pretty standard.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We booked single individual bed .. little bit conjusted

    Location and staff are good

    Stayed in April 2024

  • Reviewed: 5 March 2024

    8.0
    Overall well maintained,lovely staff
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    There wasn't a fridge . It made it difficult to keep food

    The hotel was clean and well equipped. I will recommend anyone else to stay there

    Stayed in March 2024

  • Reviewed: 19 February 2024

    6.0
    What you expect for the money
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was very rickety and the bed sheet had a couple of small marks on it. The room was incredibly warm at all times despite us opening the windows and we couldn't find a way to cool it down.

    The location was good and an easy 10-15 walk into the main town vis an amazing breakfast place. The staff were pleasant and check in/out was easy.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It took me more than 10 minutes to find the entry.

    Accessibility was good

    Stayed in February 2024

  • Reviewed: 23 January 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No heater in the bathroom

    Comfortable room, nice light, water boiler, very silent

    Stayed in January 2024

  • Reviewed: 7 January 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Reception staff was a bit "i donot care".

    Good hotel breakfast was ok

    Stayed in December 2023

  • Reviewed: 14 December 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    reception

    price and location

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    Great value for money and good location
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Location was good , there is nearby tram station, city center was also on a walking distance. Supermarkets were also available on 3-5 min walk Hotel offered free cancelation unitil the last day

    Stayed in November 2023

  • Reviewed: 1 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The shower had a bacteria and plumbing problem.

    Everything except for the shower.

    Stayed in October 2023

  • Reviewed: 1 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The shower had a bacteria and plumbing problem.

    Everything except for the shower.

    Stayed in October 2023

  • Reviewed: 22 October 2023

    8.0
    Good value for a handy location.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights

    Busy road outside. Windows are very sound-proof, but the room was very noisy when they were open. Bathroom on the small side. Location - whilst good for access to town centre, the area is not 'touristy'. Nearest shop and restaurant/bar (apart from the restaurant at the hotel) is a 10 minute walk at least. Not a problem for us, but worth keeping in mind if that's an issue.

    Good location, within a 10-minute walk of the centre of Mannheim. 20 minute walk to train station. Bed much more comfortable than it looked! Very good sleep.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    OK
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was a bit worn off. There are a few stairs to get to the elevator.

    Good value for money. Convenient location.

    Stayed in September 2023

  • Reviewed: 30 September 2023

    6.0
    Meet our needs
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    No dinning room.

    Location, breakfast, hotel parking.

    Stayed in September 2023

  • Reviewed: 29 September 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Queen Room with Partial Balcony
    • Stayed 1 night
    • Submitted via mobile

    Room was very nice, staff helpful

    Stayed in September 2023

  • Reviewed: 25 September 2023

    6.0
    A decent no- frills hotel, with a good breakfast, but few amenities.
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Partial Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were small, few amenities, lack of adequate bathroom supplies.

    Location, street parking availability, choice of breakfast foods. Also, a washer and dryer were available at a nominal charge.

    Stayed in September 2023

Showing 1 – 25

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