Suite could use some updating

Great location, nice to have the extra room, breakfast included

Stayed in June 2024

The breakfast is not good enough and fails to the hotel standards. The lifts seems not to be suffice during busy hours.

The location is perfect if you’re not very familiar with NY

Stayed in May 2024

Decor a little tired, low water pressure in shower.

Location ( close to subway, taxis, Empire State, Times Square, market, rooftop bars etc),breakfast, value for money, spacious room.

Stayed in June 2024

The best thing about the hotel is its location. Very close to Bryant Park, food stores, and the subway. The staff is helpful and always attentive. The room I was assigned was super spacious and the cleanliness is very good, however, we had a broken bedside lamp that was not replaced when we complained about it and also we were missing a sheet on the sofa/bed that although we complained about it, it never arrived. Breakfast is OK, but at peak hours it is hard to find a table to sit at, although the dining room is very nice and comfortable. It also happens at breakfast time that the elevators are saturated and you have to wait a long time to get one. Overall it is very good, I would stay at the hotel again. Translated with DeepL.com (free version)

Stayed in June 2024

room is old

location

Stayed in May 2024

breakfast was very poor quality food.

location and view from our room on 31st floor were fantastic.

Stayed in May 2024

Minor things, but I say them so management might take heed: Signs in the bathroom that the mirror had not been cleaned -- many splatters of toothpaste around the edges. The waits for an elevator were very long during the breakfast rush hour.... The bathroom door would not latch/lock.

Easy access to Times Square and Empire State Building. Breakfasts at this hotel were exceptionally good -- large variety of foods that were well presented, tasty, and in good supply. Staff members were friendly.

Stayed in May 2024

Aircon very noisy and made it diccifult to have a good nights rest

The room was comfortable and spacious enough. The problem was the aircon that was very noisy.

Stayed in May 2024

Breakfast was very good and location was excellent - very central.

Stayed in June 2024

Sofa bed for child was very uncomfortable. We could feel springs under the mattress. At least mattress should be thicker.

Staff was helpful. We requested for room on higher floor and next day our room was changed to 30th floor. We had a nice view of Empire State building. Breakfast was average. Timing were 6:30 - 09:30 but they used to slow down already at 09:00. No coffee machine but simply back coffee with creamer separately available. Gym was below average. Only some cardio and dumbbells available. Business center on 3rd floor very helpful. We had late evening flight. We went to city after checkout. Came back to hotel, went to business center. Rearranged luggage. Took some rest there before long flight of 09:30 hrs. Location can’t be better. Supermarket, ATM, 24 hr grocery shop very close. Time Square was very close and we spent nice time after dinner. Metro to any part of city from 2 minut walking distance.

Stayed in May 2024

Location and breakfast

Stayed in June 2024

Loved everything but cooks use some simple c out America updating. Little things that personally should not be ignored. Overall looks very location as we love Bryant Park.

Stayed in June 2024

1. Hotel is old and it is visible. 2. Elevators and air conditioning is working loud. 3. Breakfast- too little vegetables. The only One option was baby spinach during 5 days stay. Its to little.. rest of the breakfast acceptable.

1. Great location- close to most of attractions. 2. Very clean rooms. 3. Friendly and helpfull Staff.

Stayed in June 2024

Helpful staff and location

Stayed in May 2024

Very noisy elevators and impossible to take for breakfast in the morning.

The staff were very friendly and helpful, we had a small problem with the room which was resolved immediately. Fantastic location, very close to many attractions and metro stops

Stayed in May 2024

Small bathroom and not a lot of water pressure

This was our 2nd stay and staff, breakfast and location were the 3 main reasons why we returned.

Stayed in May 2024

The breakfast was free so I shouldn’t complain too much but it was average / we had a 3 night stay but only had breakfast once.

Location and value for money

Stayed in May 2024

Breakfast is from 7-10 on the third floor. Plan your elevator trips accordingly. After 4 full elevators went by, we walked down 21 flights of stairs.

Great location; 10-15 minute walk from Penn Station, a few blocks from Bryant Park & Times Square. Near subway stops. Whole Foods is 2 blocks away, the room had a full refrigerator & microwave. Nice staff, good breakfast buffet. View of the Empire State Building.

Stayed in May 2024

The rattle from the subway kept me awake

Location is perfect for walking to the tourist hot spots, easy & cheap to get from JFK to the apartment via the air train to Jamaica and train to Penn, the 10 minutes walk. Great breakfast very plentiful

Stayed in May 2024

It clearly needs a revamp; receptionist Sam wasn‘t the friendliest to be honest

Good location, room had a decent size, nice view downtown

Stayed in May 2024

nothing all was great for me and family.

every thing was superb very nice staff and location great for visiting. Breakfast included very good.

Stayed in April 2024

Cooking facilities were limited .

Large room for manhattan and a great location .

Stayed in May 2024

Breakfast was standard fare but what is exceptional about this property is the location - it is just a hop, skip and jump away from Times Square, Bryant Park and several restaurants and bars.

Stayed in May 2024

Should have put 4 pillows each for every queen size bed. The phone wasn’t working when I tried to call housekeeping to request for extra pillow.

The location right near to the city center of New York and it’s very clean

Stayed in May 2024