7795 Arundel Mills Blvd, Hanover, MD 21076, United States
#2 of 17 hotels in Hanover
Guests' ChoiceBased on 1030 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.5
Facilities
9.3
Staff
9.3
Value for money
8.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Christina
United StatesNothing it was perfect
Delicious!! Best breakfast I had at grill fire
Stayed in June 2024
Reviewed: 31 May 2024
Brenda
United StatesNothing
Location
Stayed in May 2024
Reviewed: 29 May 2024
Kevin
United StatesN/a
The young lady at the front desk was so friendly and she was beautiful
Stayed in May 2024
Reviewed: 25 May 2024
Kelli
United StatesThe beds were super hard and uncomfortable. I'm normally not particular when it comes to a bed, but these were exceptionally hard. It actually hurt my shoulder to the point that I had trouble lifting my arm the next day. For a hotel this pricey and nice, I would expect the bed to be a lot better. The pillows were also lumpy and hard. The A/C couldn't pull itself down, so the room was rather hot.
The hotel room was very clean and spacious. I liked that the shower had a detachable shower head and that there was a privacy door for the toilet area. The sink area was nice, and there was plenty of lighting in the room. I also liked that they provide slippers and a robe to use during the stay.
Stayed in May 2024
Reviewed: 14 May 2024
Delight
United StatesDeja and Mervette were so helpful and accommodating. Will definitely return. Rooms were clean, and the restaurants were wonderful!
Stayed in May 2024
Reviewed: 11 May 2024
Mrbeast
United StatesThe cleanliness of the place was unmatched and the view was beautiful. Peacefulness was felt in the air
Stayed in April 2024
Reviewed: 8 May 2024
Shaun
United KingdomThe room only had a rain shower and no pressure control was a bit weak for my preference
Easy to find and checking in / out. The shop was very handy
Stayed in May 2024
Reviewed: 2 May 2024
Tomika
United StatesA few of the sheets and pillows had stains on them.
The property was well maintained and the rooms were clean thoroughly.
Stayed in April 2024
Reviewed: 26 April 2024
Arthur
United StatesWIFI poor service, line considered not secure enough by various sites.....very late check in and early check out to induce surcharge to check in at 2:00 or 1:30. Water in shower could be hotter.
Bed, staff, ambiance
Stayed in April 2024
Reviewed: 21 April 2024
Rev
United StatesNo complaints
Great stay
Stayed in April 2024
Reviewed: 20 April 2024
Kevin
United StatesDeja is always a great help when I stay there..
Stayed in April 2024
Reviewed: 19 April 2024
Janelle
United StatesThe TV was not a SMART TV, I could not stream anything which was dissapointing.
The room was great, I enjoyed the sitting area.
Stayed in March 2024
Reviewed: 18 April 2024
Tiffany
United StatesThe bed was a little too soft for me, but a firmer mattress is just my preference. I do wish the hotel would add hooks outside the shower for your towels. Also,more wash rags should be in the room. There were only 2 and although my husband and I only stayed one night, we showered before bed and again in the morning, so more than 2 wash rags were needed. I was able to obtain additional wash rags from the front desk. Lastly, I wish there wasn't carpet in the room. The room would be peak if the flooring continued from when you entered the room into the sleeping area.
Our room was big and comfortable. The shower pressure was great. The location is convenient and there is plenty of parking.
Stayed in April 2024
Reviewed: 14 April 2024
Monica
United StatesNo internet tv and the shower head low pressure
Location. It's clean . Free parking. Nice staff. Quiet
Stayed in April 2024
Reviewed: 13 April 2024
Maya
United StatesSuper clean, friendly staff, the room was huge. I loved it.
Stayed in March 2024
Reviewed: 11 April 2024
Angela
United StatesConfusing to get into lobby.
Very nice hotel. Great staff. Clean room.
Stayed in April 2024
Reviewed: 8 April 2024
Danielle
United StatesPackage garage is a little confusing
Nice modern furniture, clean and cozy
Stayed in April 2024
Reviewed: 7 April 2024
Michael
United StatesThe pillows were too small
Pretty much everything
Stayed in April 2024
Reviewed: 5 April 2024
Shelby
United StatesThe indoor pool could've been heated.
The building itself was beautiful! And everyone was so kind!
Stayed in March 2024
Reviewed: 1 April 2024
Osman
United StatesIt was a very clean, quiet and friendly room.
Stayed in March 2024
Reviewed: 20 March 2024
Delight
United StatesDeeJa and the front desk staff from the night shift were amazing and so helpful!!
Stayed in March 2024
Reviewed: 20 March 2024
Michelle
Trinidad and TobagoExecutive lounge needed
Customer service was excellent!
Stayed in March 2024
Reviewed: 17 March 2024
Bonnie
United StatesThere was nothing I didn’t like!
Very clean and quiet rooms
Stayed in March 2024
Reviewed: 14 March 2024
Alecia
United StatesNice and clean, great restaurants located inside the hotel. Free parking
Stayed in March 2024
Guangzhou, China
Smyrna, USA
San José, Costa Rica
Trbovlje, Slovenia
Pinamar, Argentina
Nancy, France
Cochin, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content