The hotel took the whole cost of the stay and held it as pending when we checked in, without warning, this caused some issues. We queried it with little help, then when we checked out, it took several days to clear. The balcony room we had was virtually impossible to access with over 600cm step to access it! The rooms were quite small, would have been better with less clutter, i.e. a footstool taking up space unnecessarily.

The hotel was lovely, clean, refillable water on all floors to reduce plastic waste. The breakfast was great as was the bar. The location was amazing, really close to the port of La Rochelle. The beds were comfortable with a lot of pillows. The pool was lovely and clean as was the gym.

Stayed in May 2024

The room was very small, I did not find space to open my baggage and bathroom was also extremely small

Breakfast was very good, variety of breads, very complete and fresh. Delicious orange juice.

Stayed in May 2024

Comfortable, clean room. Excellent breakfast great location.

Stayed in May 2024

Nothing

The staff was exceptional, so nice and helpful. The location was perfect we really enjoyed the pool, bar was amazing. Everything was perfect !

Stayed in May 2024

Heated pool was very cold

Thé location was perfect

Stayed in April 2024

Should have stayed longer

Great location, good price, easily accessible room and bathroom in the wheelchair & with lots to hold onto, comfortable bed. Thanks very much

Stayed in May 2024

Breakfast, level of information with regard to local attractions.

Location

Stayed in April 2024

Coffee not tasty

Breakfast was very good but not so much vegetables. Coffee in coffee machine not so delicious.

Stayed in April 2024

Cold scrambled egg from the breakfast buffet!

Everything, absolutely first class, staff and service - the hotel is immaculate and luxurious - one of the best hotels we have ever stayed in!

Stayed in April 2024

The pillows!

The port side location and staff and food good. Didn't like the pillows

Stayed in April 2024

A little pricey

Cleanliness and location

Stayed in March 2024

The breakfast was a bit of a bun fight but the choice was pretty good. The bacon was woefully undercooked.

The Mercure Vieux Port is in a great location and has secure parking which was a large part of the reason we chose this hotel because we were all travelling with some moderately exotic machinery. The hotel itself is modern, clean and has all the facilities you might reasonably expect.

Stayed in April 2024

Nothing

The hotel is perfect for a stay in La Rochelle. Great location, spotlessly clean, good room size, lovely shower and amazing breakfast selection. Every member of staff was very friendly and professional.

Stayed in March 2024

Nice modern hotel in the center of La Rochelle. Excellent breakfast and friendly personell. We felt very welcome. We especially enjoyed the view at the marina in front of the hotel. Also to mention that they have charging stations for electric cars.

Stayed in March 2024

Car parking was expensive, restaurant menu was limited and not very inspired but plenty of nearby alternatives available.

Convenient for the city, Vieux port and marina

Stayed in March 2024

might have higher water pressure for the shower - while understand the waay set up is to protect water

Excellent location for walking around and restaurants, confortable size of the room

Stayed in February 2024

Bathroom was small

Location, staff and the size of the room for the price

Stayed in February 2024

No sports tv live

Excellent spread. But a live station for eggs will be good

Stayed in February 2024

Small size of room

Room was very small and had 2 x chairs in which was unnecessary with the space available.

Stayed in January 2024

Breakfast was a little expensive, but thats about it.

We had two very clean and well appointed rooms in the Mercure. The staff were excellent, despite our late arrival. We had a good breakfast (if a bit expensive), and a walk round the port. We were able to leave our bags after check-out, which was also helpful.

Stayed in January 2024

It's not possible to know when you book whether your hotel room will be overlooking the port or the back towards the train station. The room's are quite small and space to hang out clothes is very limited which if we have been staying for several days would have been a bit frustrating.

Excellent buffet breakfast with lots of choices. Staff were very helpful and friendly. We arrived early and were able to leave our luggage at the hotel and the same for when we checked it in the morning whilst we were sight seeing. It is in a fabulous location overlooking the new port, next to the Aquarium and just a short walk into the old town. The terrace would have been lovely in the summer months for relaxing on. Comfy bed and good night's sleep. Great shower.

Stayed in December 2023

Copious breakfast.we had a lovely stay at the hotel

Stayed in December 2023

It was all good 👍

We booked a junior suite, and what a wonderfully comfortable room it was with big windows overlooking the port and a comfy chair and couch. The suite had a separate bathroom (with tub!) and a toilette down the room's hall. Two high res televisions brought in many stations, including a couple in English. The bed was super comfortable, although with some of the hardest pillows known to man. There were plenty of soft pillows too, as well as a throw for those who get too hot under the ubiquitous heavyweight comforter. Breakfast was off the hook, with hot and cold, savory and sweet offerings to satisfy vegetarian, vegan, nongluten, carnivore, and keto customers. Bottomless cappuccino, expresso, tea, and fresh juices were available. Finally, the staff were great, helpful, friendly, and professional. We will definitely stay there again if we return to LA Rochelle and will look for Mercure properties for future travel.

Stayed in October 2023

Breakfast could be less expensive although very good

Fully renovated! And very well located

Stayed in October 2023