Dubai, United Arab Emirates
Positive section of review
I read several customer reviews before booking this hotel. I had a smooth and fast check in and check out. The front desk staff is really great! My bedroom was clean with very comfortable bed and nice bedsheets and pillow. Very good shower too. It is very well located, walking distant to Dubai Mall and Burj Khalifa. The TGI Fridays is right there inside the hotel where you can have your excellent breakfast and lunch and dinner if you desire. For me it was very handful having a restaurant in the hotel after coming back at the end of the day (tired ....) from a full day outdoors activities. There is also, inside the hotel, a small grocery/supermarket place opened 24/7.
Negative section of review
N/A
Dubai, United Arab Emirates
Positive section of review
Location, service and view. We totally love the size of the room, value added services and comfy bed. They accommodate for early check-in the best that they can. Breakfast was good although the area is a bit small. The concierge team was good, they apologize profusely upon what happen to us.
Negative section of review
We were very offended and disturbed with their security lady manager upon check in. We arrived with chauffeurs from Emirates, and upon check in was informed that we have to open our bag in front on them in a their luggage room because they said that upon screening (we were not informed of any screening of bag!) that they accuse us of bringing cooker and knife. We had just arrived from New York 14hrs flight in business class, and have no issue with our bags in JFK and yet, in the hotel they requested us to open the bag and show what is in our bag like we are criminals! This is the first time in our life travels that we were treated as such! It is such a disgrace! We bought few kitchen utensils as souvenir for our home in New York and the items that they thought as cooker is our measuring cup (which is metal) and sieve. As if they accuse us of cooking in their room?? We are not travelling business class and do our cooking in our own room but rather enjoy our meals in Dubai Mall! It is totally a disgrace! They should have not discriminate people like a caste as long as anyone could afford a booking at your hotel should be treated equally! Although we really love our stay, but to stay again and be humiliated again we might think twice!
Dubai, United Arab Emirates
Positive section of review
The hotel is clean, comfortable and it's great Staff are very friendly and wonderful and helpful, especially Mr. Mahmoud from the reception . The only problem is the price. I have been here since Ramadan and didn’t get any discount 😅
Negative section of review
And When it is time to check out, how can an employee enter the room without permission?
Abu Dhabi, United Arab Emirates
Positive section of review
Beautiful hotel,amazing service, clean, beautiful sunset view from the pool, friendly staff. It was great!
Negative section of review
Location was not really great if you want to be in downtown. Pool is too deep for someone who can’t swim.
Dubai, United Arab Emirates
Positive section of review
Location, cleaning and staff attitude
Negative section of review
They deduct my AED 215.28 as hold money which still not credit in my account and I feel very bad why they deduct without my permission and waiting to return money
Dubai, United Arab Emirates
Positive section of review
NICE HOTEL, NICE STAFF, NICE LOCATION
Negative section of review
NOTHING
Dubai, United Arab Emirates
Positive section of review
Elevetors fast
Negative section of review
Everything
Abu Dhabi, United Arab Emirates
Positive section of review
Bad experience
Negative section of review
Bad experience by all means, don’t even think to try
Dubai, United Arab Emirates
Positive section of review
Everything
Negative section of review
Nothing
Dubai, United Arab Emirates
Positive section of review
Nice hotel