Imperial 0211, 5550000 Puerto Varas, Chile
#23 of 39 hotels in Puerto Varas
Guests' ChoiceBased on 112 hotel reviews
8.6Cleanliness
9.1
Comfort
9.0
Location
9.3
Facilities
8.7
Staff
9.1
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 8 June 2024
Pedro
ChileThe next door visitors were a little loud. The vie wasn’t the best but the location was worth it.
Good location, excellent staff.
Stayed in May 2024
Reviewed: 7 June 2024
Brenni
ChileIt’s a perfect spot/-always quiet but with a wonderful view and so close to the center of town but feels far away.
Stayed in June 2024
Reviewed: 20 May 2024
Km
United StatesThe hotel front desk staff seemed very 'indifferent' to helping us several times, along with the bar staff. I'm not sure if this was a training thing or end of season thing. This has nothing to do with the hotel but more about the area. I was extremely surprised to hear about how everyone burns wood in the area as their main source of fuel. We were there in May/early winter and the air quality was so bad our lungs were hurting. It clears up a bit during the day. Again, not the hotel's issue, just something to be aware of if you have breathing issues or even if not.
Great location! There was a manager at breakfast each day that was so helpful with information and was so kind and interesting to talk to. I'm sorry I never got his name. The breakfast was fantastic and location perfect! We had a lovely view of the church and close to bus station. Also, fantastic hair salon right across the street. Carlos Valdez I walked in and they did a beautiful cut and color that day.
Stayed in May 2024
Reviewed: 11 April 2024
Virginia
United StatesGreat staff, good location
Stayed in April 2024
Reviewed: 10 April 2024
Rakesh
IndiaThe maintenance could be a bit better some of the furniture and bathrooms need a refresh
Location was great close to downtown and very helpful staff
Stayed in April 2024
Reviewed: 31 March 2024
Clara
AustraliaNot very charming.
Good location. Simple but comfortable.
Stayed in January 2024
Reviewed: 16 March 2024
Orea
United StatesThe bed could have been a little softer.
Great location with nice views. Breakfast was very generous.
Stayed in March 2024
Reviewed: 10 March 2024
Andreas
GermanyThe WiFi was unstable on the third floor and the furniture was a bit outdated.
Very nice hotel, with very good breakfast and friendly staff - especially the breakfast team. Parking available and very well located, you can walk to the center in 5 minutes.
Stayed in February 2024
Reviewed: 4 March 2024
Gregory
United StatesWe stayed here for three nights. Beautiful property. Rooms are very clean. Great service. Great breakfast in the mornings. Staff goes above and beyond. Great place to stay!
Stayed in March 2024
Reviewed: 4 March 2024
Wanda
ChileIt’s very quiet (except the second floor), has wonderful views, is right downtown, very friendly staff, and a great breakfast.
Stayed in February 2024
Reviewed: 1 March 2024
Pedro
ChileThe bath doesn’t have plug, and the electric outs were too far from the bed.
The breakfast (very completed), room’s temperature was perfect, the bed was comfortable
Stayed in February 2024
Reviewed: 21 February 2024
Søren
DenmarkThe bathroom was not clean, and the hotel i a little worn - carpets and the different installations - e.g. the bathroom
The bed , the location, and partly the breakfast
Stayed in February 2024
Reviewed: 14 February 2024
Jose
Costa RicaNothing, the stay was amazing and we even repeated the place!
Everything
Stayed in February 2024
Reviewed: 14 February 2024
Jose
Costa RicaNothing, it was a great place to stay!
Everything
Stayed in February 2024
Reviewed: 8 January 2024
Stephen
ChileBed was big with lots of pillows. But mattress a little hard. No decent gymnasium; only a couple of machines. Would be better if bigger and with free weights.
Breakfast was excellent. Service was outstanding. Friendliness and helpfulness of staff, a real plus.
Stayed in January 2024
Reviewed: 7 January 2024
Nenad
SerbiaWhile I overall enjoyed my experience, I have a couple of suggestions for potential improvements. Firstly, I noticed that the furniture in the rooms is slightly outdated, and I believe a modern touch could significantly enhance the overall appeal. Sprucing up the furnishings would contribute to a more contemporary and inviting atmosphere. Additionally, I found it somewhat challenging to locate convenient electric outlets inside the room, making it a bit inconvenient when charging my phone. Secondly, I think it would be a wonderful addition if the hotel could incorporate a pool area or spa facilities. Such amenities would undoubtedly elevate the overall guest experience, providing a relaxing and enjoyable option for leisure. These enhancements would make the stay even more memorable and appealing.
I thoroughly enjoyed my stay at this hotel, with the standout feature being the exceptionally friendly and kind staff. Their efforts to consistently meet my expectations left a lasting positive impression. The hotel's location is conveniently situated, just a short walk from the town's main square. However, it's worth noting that the return trip involves an uphill walk, so individuals with limited mobility might find it challenging. Personally, I appreciated the proximity to the center while still enjoying a tranquil and quiet atmosphere at night. Upon our early arrival from the airport, we were promptly checked in and pleasantly surprised with a complimentary breakfast. The front desk staff exhibited exceptional niceness and politeness throughout our interaction. The room itself was spacious and provided a comfortable setting for our stay. Additionally, the hassle-free and complimentary parking added to the overall positive experience. Overall, I would highly recommend this hotel for its friendly staff, convenient location, and comfortable accommodations.
Stayed in January 2024
Reviewed: 2 January 2024
Pablo
EcuadorStaff did not have clear information about some activities in town. We asked for bike rental and it did not work
Location is perfect, very cose to downtown, great rooms, good breakfast
Stayed in January 2024
Reviewed: 16 December 2023
Wanda
ChileIt’s quiet, beautiful views, right in the center of town, wonderful breakfast, and across the street from a sushi restaurant.
Stayed in December 2023
Reviewed: 23 November 2023
Daniel
ChileSector
Stayed in October 2023
Reviewed: 23 November 2023
Deborah
United StatesVery nice hotel
Stayed in November 2023
Reviewed: 23 November 2023
Ian
AustraliaWalk up hill to the facility.
Spacious rooms, great breakfast and helpful staff. Location was close to the town centre.
Stayed in November 2023
Reviewed: 12 November 2023
Paula
ChileNo commodities - like coffee maker in the room - No information in the room( about room service, or other hotel characteristic, …)
Location -
Stayed in November 2023
Reviewed: 15 August 2023
Mónica
ChileThe temperature in the room must be a little more higher because in winter we need more temperature.
The property is really excellence, the staff is so warm the meals are excellent and the pastries outstanding!!!
Stayed in August 2023
Reviewed: 13 May 2023
Wanda
ChileIt’s beautiful and quiet and right in the center of town.
Stayed in May 2023
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