ROD RS 235, 31.000, KM 31, Gramado, CEP 95670-000, Brazil
#71 of 121 hotels in Gramado
Guests' ChoiceBased on 64 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
8.3
Facilities
9.2
Staff
9.2
Value for money
8.4
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 20 May 2024
Maria
BrazilThe heated pool was amazing with wonderful forest views, The food was great and the room sizes where above expectations.
Stayed in February 2024
Reviewed: 27 February 2024
Ionit
UruguayThe mattress in our room was already expired, the water in the jacuzzi was not very clean, after 10pm there was nothing to do in the hotel, some extra-hour activity would have been good, especially for children/pre-teens at least until midnight, there was no variety of foods suitable for vegetarians at lunch and dinner at the buffet, almost everything had sausage and bacon...
Nice place and well located, amazing pools and the staff was absolutely friendly
Stayed in February 2024
Reviewed: 24 January 2024
Williamghaytht
BrazilThe bathroom had an unpleasant odor, and there was a minor water leak during the storm. The dinner didn't quite meet our expectations. Despite these hiccups, the hotel's positive aspects make it a worthy choice for future visits
Overall, our stay at this hotel was delightful. The spacious and stylish rooms, coupled with a fantastic location near key attractions, made it a memorable experience. The extraordinary breakfast options were a highlight. Unfortunately, the bathroom had an unpleasant odor, and there was a minor water leak during the storm.
Stayed in January 2024
Reviewed: 19 November 2023
Laura
UruguayFalta más control o recreadores en el kids club
Piscina exterior, comidas
Stayed in September 2023
Reviewed: 19 September 2023
Rodrigo
BrazilI enjoyed the breakfest and meals. The moutains views are amazing. It is great to stay with family and kids.
Stayed in September 2023
Reviewed: 18 August 2023
Antonio
Brazillocation could be closer to downtown
structure
Stayed in July 2023
Reviewed: 25 June 2023
Rodrigo
BrazilThere was a line to enter in the breakfast.
The room was very good and comfortable.
Stayed in May 2023
Reviewed: 9 June 2023
Leonardo
BrazilNada.lugar lindo
As piscinas.
Stayed in June 2023
Reviewed: 7 April 2023
Thais
Argentinadistância do centro
Stayed in April 2023
Reviewed: 6 April 2023
Cezar
BrazilThe view to The Valley.
Great view, the swimming pools are alsome. Easy access.
Stayed in April 2023
Reviewed: 16 March 2023
Steven
BrazilRoom service food wasn’t great
Kind helpful staff, big comfortable room, warm pools, great breakfast
Stayed in March 2023
Reviewed: 11 March 2023
Alexsander
Brazilpool space is great. gym is really good. food also excelent, and staff is really kind.
excelent
Stayed in March 2023
Reviewed: 22 February 2023
Janaína
BrazilAs recreacionistas poderiam ser mais ativas.
Stayed in December 2022
Reviewed: 6 February 2023
Ariane
BrazilUnico problema é o marketing para venda de cotas..
Stayed in January 2023
Reviewed: 1 February 2023
Costa
BrazilEstrutura do resort; Limpeza; Quartos amplos; Café da manhã; Restaurante.
Stayed in January 2023
Reviewed: 16 November 2022
Xianwen
ChinaN/A
Play room for adult and children and the pools
Stayed in October 2022
Reviewed: 7 November 2022
Renato
Brazilto far from downtown
swiming pool
Stayed in August 2022
Reviewed: 10 June 2022
Barbara
Australianothing :)
Breakfast, facilities, customer service, staff.
Stayed in April 2022
Reviewed: 2 May 2022
Luiz
BrazilAnything! Everything was great!
Breakfast was great and all the staff is very kind and helpful. Gym is complete and useful. Swimming pools were in an excelent temperature and the room service is perfect. We are going to book here as soon as we can.
Stayed in May 2022
Reviewed: 10 April 2022
Vinicios
United Kingdomfood quality not so good; people smoking in the swimming pool; signs inside the building falling and intermittent internet
very calm and relaxed atmosphere; nice views and clean rooms
Stayed in April 2022
Reviewed: 21 February 2022
Renan
BrazilA entrada, complicado de entrar no resort.
Stayed in February 2022
Reviewed: 27 January 2022
Julia
Brazilgreat place for a luxurious stay, very nice breakfast
Stayed in January 2022
Reviewed: 29 December 2021
Refat
BrazilLack of staff that spoke English, The breakfast could be better,
Almost everything
Stayed in December 2021
Reviewed: 14 September 2023
Alexvpp
BrazilVery full of people, many times could not find a place to have breakfast. Sellers trying to sell time sharing options on a dishonest way, very annoying.
Good infrastructure.
Stayed in July 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content