A big downside for me is that there is an additional cost to use the rooftop pool - Cloud 22. I understand that the hotel want to keep this exclusive, but not offering any deals or discounts to hotel paying guests isn't right given that we are already spending a lot of money to stay at the property.

An amazing hotel which really focuses on the experiences. From the multi-cuisine breakfast, to the breathtaking rooms & views of the palm, there is nothing I can fault. You pay for what you get at the end of the day, and though this hotel is extremely expensive, the experience is second to none. I highly recommend trying out some of the in-house restaurants including Jaleo & the Royal Tea Room. Use the free sprinter to get to the Atlantis, The Palm and check out Nobu as well!

Stayed in June 2024

Nothing at all

Everything was first class service and very professional

Stayed in June 2024

The moment you step into the hotel, you enter a different world. The epitome of luxury. Precise meticulously arranged things, each and every small detail has been taken of. The staff is very courteous. The services are prompt.

Stayed in June 2024

Crepes

Everything

Stayed in June 2024

Unbelievable Breakfast!

Stayed in May 2024

Staff has to focus solve the problems.

Stayed in May 2024

Look - the price is on the high side - but you can make the most of the facilities included with the room (late breakfast, nobu by the beach sunloungers for free (including water and sun cream), aquaventure etc. We ate out 2 of the 4 nights we were there and room service the other 2 (we didn’t need lunches) spent perhaps another £500 on top of our stay. You can spend silly money - (£1000 an hour for a JetCar watersports!) but you don’t have to (still jealous my fiancée didn’t let me). Other than that the only negative is that all the pools close at 7pm apart from the very top end upsell cloud 22 (I hear it’s sublime) which is a bit annoying - as a salesmen I get it.

We wanted for nothing - made to feel like celebrities at every opportunity! Amazing gym, pools, restaurants, water park and aquarium. The staff made our stay celebrating our new engagement incredibly special - fruit baskets, Prosecco, cakes, chocolates - all complimentary. As well as all the restaurants! Made it phenomenally special!

Stayed in June 2024

Best hotel ever

Stayed in March 2024

Over prices restaurants ... food was extremely expensive

New Hotel, spacious rooms, luxury decoration, convenient restaurants choices, and nice pools and beach access

Stayed in June 2024

No access to cloud pool, no special rate or treatment for hotel guests

Awesome ! Value for money 100%

Stayed in April 2024

Absolutely amazing hotel

Stayed in May 2024

Wi Fi work every were.

Stayed in May 2024

Staff doesn’t really care about your needs , everything takes so long there ,, they dont make you feel special or anything, even though I told them its my partner birthday, they didnt even bring a small cake to show a gesture, nothing Pools were so small and they have age restrictions on Nobu by the beach and cloud 22 , both above 21 years old

Rooms are super beautiful and comfortable

Stayed in May 2024

Everything

Stayed in May 2024

Nothing

Amazing experience. One of a kind

Stayed in May 2024

Everything is exceptional

Glamorous

Stayed in May 2024

Check-Out - at the reception area there is very nice ladies that help great you and assist you while you wait for a receptionist to help you. The issue is, other hotel guest just ignore the fact that others are waiting before them, and the nice hotel staff that helps you while you wait is just Too Nice, and she will not say anything. In my case 4 different people/families cut ahead of us and the lady said nothing to them, and I had to say something to her. This is minor, however it's the principal. If you don't want to have barriers up for the queue of the front desk, all good, then i would suggest having someone more assertive working that role.

Everything, however the best part is Atlantis The Royal, is exceptionally good at the smaller things that most hotels or resorts miss or don't focus on Examples in the room, they give you 4-6 bottles daily of top tier VOSS water, most hotels would charge for this in the room/bathroom, they give you top tier soaps, creams, razors, dental items and much more at the pool, they bring you as many towels as you need, they also give you a cooler with 4-5 waters set in ice for FREE each day anytime you call guest services they answer right away and they have someone to. your room immediately upon any request. they clean your room twice per day, once in the afternoon and once with a light cleaning and turndown before bed Breakfast is just another level of amazing, and it's not an extra charge it's included each day with your stay. It's by far the best breakfast buffet you will ever have. Ruben (General Manager) of the restaurant and his staff are true professionals and on top of everything you could need. They are attentive, thoughtful and happy to support your needs with a smile on their face each and everyday. And the food and variety is amazing. Overall this is a top tier hotel, and you certainly pay a premium to stay here, however I feel like it's very much worth the cost, as they treat you very well and our time there was perfect.

Stayed in May 2024

In bathroom sinks, water flow is very low.

Stayed in May 2024

We didn’t really like the fact that it’s getting very crowded. And the price compare of other hotels in the same standing is a bit high.

The breakfast was insane. Stay in one of the most iconic buildings in Dubai.

Stayed in May 2024

The oriental/arabic section from breakfast would be more satisfying with some freshly made falafel and bread…

The breakfast was such an experience and was humongous… the gym is open 24 hours and is superb… the staff were so welcoming and very attentive to our needs… so close (by buggy) to aquaventure … pools are so nicely furnished and the service is just epic…

Stayed in May 2024

That we couldn’t stay longer 😭

Everything 👌

Stayed in May 2024

The fact that you have to pay an additional fee to go to cloud 22

Literally everything The spacious room, the view, the food, the breakfast, the amenities

Stayed in May 2024

Air-conditioning wasn't working properly, was too cold and had to switch off AC to manage temperature Duvets were extremely warm. We were sweating while sleeping.

Room was spacious, pool and amenities were excellent

Stayed in May 2024

Nothing!

Everything was perfect, like a dream!

Stayed in May 2024